Taking care of people is about listening closely, lending a helping hand, and building relationships with everyone we interact with: our employees, the men and women who trust our products, and society at large.

Our collaborators

From pay to benefits, training, mobility, gender equality, and equity, we aim to be exemplary. Listening to employees plays a key role in our HR policy and proximity management approach, which reconcile performance, caring, and well-being in the workplace.

B Corp certification by 2023

The demanding B Corp certification process is part of our approach to strengthening the reciprocal commitment and loyalties between Clarins and its employees. Planned for 2023, it will provide recognition for our progress in the areas of management and workplace well-being as well as positive social and environmental impact.

94/100
gender equality Index (France, 2020)
58 %
women in top management
97 %
of our employees support the company’s values

Our customers and stakeholders 

Clarins, which launched “customer cards” in 1954, has always placed attention to and close observation of women’s needs at the heart of its model. Today our spas and stores remain crucial tools for assessing their aspirations and expectations in order to develop the products they want.

Clarins has thousands of loyal clients. But for us, every one of them is unique.
Jacques Courtin-Clarins
Clarins founder
11,000
women surveyed in 2020
6,000+
consumers involved in product development
100 %
of purchases (stores and clarins.com) monitored for NPS in 2021 (90/100 rating)

Quality, safety and transparency

Taking care of people is first and foremost about taking care of the women and men who trust our products. For us, a good product is one that is effective, but also irreproachable in terms of safety, naturality and transparency.

By 2025, we are committed to making 100% of our sourcing sustainable. By 2021, nearly 80% of our sourcing is sustainable.

250+
tests and audits during formula development
100 %
of the skincare catalogue reformulated for more natural ingredients from 2018 to 2021
1
manufacturing/production site, in Pontoise, France

Our solidarity initiatives

Another measure of a company’s performance is the positive impact it can have on society and the environment. Everywhere we operate, Clarins aims to support those in need: children, people fighting illnesses and local communities.

 

60,000
children supported via the Prix Clarins pour l’enfance
600
projects funded by La Fondation Arthritis since 1989
47%
increase in bonuses paid to local farmers and pickers in 2019
20
fair trade supply chains worldwide