Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe* et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ? Nous sommes à la recherche d’un(e) Conseiller(ère), Expérience clients basé à Laval. Le titulaire du poste pourra travailler en format hybride.

Le poste :

Le titulaire du poste est responsable de répondre aux demandes des consommateurs et prospects provenant des sites e-commerce ou des détaillants au Canada en français et en anglais. Il travaillera conjointement avec l’équipe régionale basée aux États-Unis et apportera également son support ponctuel aux clients basés aux États-Unis. Il est le principal point de contact des consommateurs par téléphone, clavardage ou courriel.

La mission :

Dans un contexte où nous voulons offrir un service de qualité exceptionnel à nos détaillants et clients, vos missions seront les suivantes :

• Être le premier point de contact entre les clients potentiels et la marque, les conseiller sur les produits, la gestion et le suivi des commandes en ligne, les programmes de fidélité et les offres spéciales, les services et les demandes générales via chat, courriel, téléphone et éventuellement vidéo.
• Écouter, comprendre et résoudre rapidement les problèmes de nos clients, en démontrant à la fois de l'empathie et une compréhension experte des procédures et des plateformes Clarins. Cela inclut les problèmes d'expédition, les retours et remplacements de produits, les validations de code promotionnel et la connexion au compte de fidélité, les questions sur les points et les récompenses.
• Conseiller nos clients sur les meilleurs produits pour leurs préoccupations spécifiques, les aider à compléter leur routine de beauté grâce à la vente incitative et à la vente croisée de produits supplémentaires.
• Effectuer des campagnes de clientèle sortantes pour faire le suivi d'une demande, d'un abandon de produit ou d'une offre spéciale.
• Capturer toutes les informations de nos clients sur nos plateformes en suivant les protocoles de confidentialité des données.
• Respecter tous les SLA (Service Level Agreement) de Clarins concernant le temps d'attente et de réponse, le CSAT (satisfaction client) et le NPS (Net Promoter Score).
• Répondre aux demandes des consommateurs sur les réseaux sociaux de la marque (Facebook, Instagram, Twitter);

Vous avez :

• DEP, AEC, DEC en bureautique ou domaine connexe;
• Expérience dans le service clientèle;
• Expérience dans un centre d’appel, un atout;
• Expérience en vente dans le secteur de la beauté, un atout;
• Maitrise des logiciels de la suite Microsoft Office (Excel, Word, PowerPoint);
• Connaissance de l’outil Zendesk, un atout;

Vous êtes :

• Bilingue essentiel tant à l’oral qu’à l’écrit (français / anglais);
• Orienté vers le service client;
• Très compétent dans la gestion de plusieurs conversations de chat et dans le travail sur plusieurs plates-formes technologiques;
• Excellente capacité rédactionnelle;
• Autonome;
• Souci du détail, bonne organisation du travail, autonomie;
• Bon esprit d’équipe;
• Excellente gestion des priorités;

Nous avons :

• 65 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend
• Des produits uniques et services innovants
• Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être
• Un environnement de travail inclusif
• Des opportunités de développement
• Une offre de formation riche
• Une rémunération et des avantages attrayants

Si vous êtes curieux, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs comme à nos clients. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité en proposant l’environnement de travail le plus inclusif possible. Nous avons à cœur de donner à chaque collaborateur l’opportunité d’atteindre son plein potentiel.

CDI-CHIMISTE CONTROLE QUALITE

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Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d'origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ? 

Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d’origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ? Nous sommes à la recherche d’un Technicien Chimiste poste basé sur notre site des Laboratoires CLARINS (95300 PONTOISE).

Le poste :

Sous la responsabilité du Responsable Contrôle Qualité Matières Premières et Vrac, vous aurez en charge la réalisation des analyses physico-chimiques sur les vracs selon les procédures en vigueur, dans le respect des bonnes pratiques de fabrication

Tâches :

Au sein du laboratoire de Contrôle Qualité, vous contribuerez à effectuer les contrôles relatifs aux vracs.

Ainsi vos missions principales sont :

• Réaliser les analyses physico-chimiques des vracs ;
• Veiller à la fiabilité et à la validité des résultats fournis lors des analyses ;
• Respecter la planification et le suivi des analyses ;
• Assurer la traçabilité et la gestion des données brutes et des documents relatifs à ces contrôles ;
• Respecter la planification et le suivi des analyses et assurer les délais de rendu des résultats de ses analyses ;
• Signaler les irrégularités ou autres non-conformités qui peuvent se produire au niveau de ses responsabilités.

Vous êtes :

• Diplômé(e) en Chimie ;
• Curieux (se), sociable, et aimez le travail en équipe ;
• Ouvert(e) d’esprit et consciencieux(se) ;
• Rigoureux(se), organisé(e) et passionné(e) par les produits cosmétiques et les galéniques ;
• Orienté(e) client, orienté(e) résultat.

Vous apportez :

• Une expérience en laboratoire ;
• Une connaissance des référentiels et normes qualités applicables à l’industrie de la santé ;

Nous avons :

• Près de 70 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend
• Des produits uniques et des services innovants
• Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être
• Une culture d’entreprise bienveillante et inclusive
• Des opportunités de développement
• Une offre de formation riche
• Une rémunération et des avantages attrayants

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs comme à nos client.es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d'offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel. Tous nos postes sont ouverts aux personnes en situation de handicap.

Beauty Coach 50 - Edgars Mall of Africa

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

The role:

The Beauty Coach is an Ambassador of the brand’s uniqueness.  A key part of this role is educating customers on Clarins “unlimited” philosophy. Delivering excellent customer care, listening to & understanding customer concerns, and participates to Clarins “unlimited” customers’ attention. Giving personalised beauty advice ensures that each customer feels valued and unique. The Beauty Coach is a member of a team. Individual set objectives are linked directly to the unlimited strategy and include actively participating in team goals, planning and executing counter events, maximizing new launches and establishing customer loyalty. 

What you’ll do:

Delivering the best Clarins CARE Selling Ceremony to customers 

• Lead the consultation and personalize the beauty ritual, understanding customers’ concerns  
• Demonstrate the products in line with the Clarins protocols  
• Offer cross-sell and cross-sample recommendations to customers 
• Handle product objections and overcome selling challenges  
• Conduct one-to-one remote consultations based on Distance Care principles  

Knowing and managing your customer 

• Systematically collect and record and maintain acccustomersomers’ data information, observing confidentiality
• Support any CRM activities decided at store level (use the recall system)  

Knowing your offer 

• Deliver products combination and product alternative proposals  
• Remain informed of brand information and share the relevant information with customers  

Being a Brand Ambassador and activating your network  

• Follow beauty trends and competitors’ news  
• Share the brand’s 360° presence, promoting brand’s social media and e-commerce availability  

Driving business performance 

• Understand sales KPI and activate the action levers to reach the required goals  
• Report daily sales amount while highlighting any difficulties and recommendations   

Ensuring operations excellence 

• Apply everyday grooming, styling standards and guidelines, Clarins uniform to be worn at all times (hair, uniform, nails, make-up look, e-attitude), maintain a high level of personal hygiene  
• Execute POS process and correctly use POS tools to maximize efficiency  

Ensuring POS attractiveness 

• Participate to POS administration and ensure a high standard of hygiene  
• Execute merchandising guidelines in the store  
• Maintain optimum level of stocks, testers, samples and disposable sales tools  
• Contribute to the perfect execution of launches, ongoing trade marketing animations and in-store events  

You are:

• Customer Focused 
• Team-player 
• Self-motivated with a high level of energy, enthusiasm and engagement 
• Proactive mindset, curiosity and eagerness to learn 
• Highly Organized with good attention to details 
• Self-aware with good emotional intelligence and control   
• Flexibility and positive attitude 
• Integrity 

You have:

• Minimum Matric Certificate  
• A passion for Beauty (strong interest & curiosity about news, brands, competitors) 
• A passion for Selling 

Mandatory Requirements:

• South African Citizenship (Employment Equity/Affirmative Action)
• In accordance with Clarins South Africa’s Employment Equity Plan and its employment equity goals and targets, preference may be given, but not limited to candidates from under-represented designated groups.  Clarins South Africa is committed to an organizational culture that recognizes, appreciates, and values Diversity, Equity, and Inclusion.

We have:

• 65 years of expertise in beauty and spa, with the Clarins and My Blend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• An inclusive work environment
• Development opportunities
• A broad training offer
• Attractive compensation and benefits

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Beauty Coach (28hrs/wk)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Coach (28hrs/wk)  based in HOF Frasers Glasgow 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Beauty Coach (25hrs/wk)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Coach (25hrs/wk)  based in McArthurGlen Cheshire Oaks 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Beauty Coach (20hrs/wk)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Coach (20hrs/wk)  based in Gunwharf Quays 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

CDI - Manager Customer Care et Voix Du Client Europe H/F

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role :

CDI to be filled from December.

Based in Paris 17.

In the Digital, Ecommerce and CRM European team, your role as Customer Care and Voice of the Customer Manager is to lead the Customer Care activity in the countries of the Europe zone for the Clarins brand. You will ensure the quality and consistency of customer relations processing across all channels and the dissemination of the Voice of the Customer within the Group, both directly through the operational management and indirectly through the provision of guidelines, tool boxes and new projects to the countries in the region. You will also gather the needs regarding the new CC tools and help deploying the new features in the region.

What you’ll do :

Supervising, coordinating and analysing customer contact processing activity across all channels and in the countries concerned :

Management of the contact centre provider (markets: France, Germany, Italy, Ireland, Benelux, Portugal, Austria) :

• Quantitative monitoring: analysis and internal sharing of performance indicators and SLAs
• Qualitative monitoring: listening, verbatim analysis, evaluation of advisors' services, analysis of CSAT and NPS
• Coordination of  CC governance (production, quality committees, etc.)
• Updating of procedures, optimisation of templates when necessary
• Regular visits to the service provider
• Special attention to be paid to the analysis of the peak season

Lead of the animation and coordination with the countries :

• Coordination between the contact centre provider and local customer services
• Sharing of best practices, templates and tool boxes with all countries in the region and with local customer care teams (product and service processing)

Manage / propose the deployment of global / regional customer care projects :

• New tools or evolution of the existing one
• Rollout of the existing funstionnalities in new countries

Promote the Voice of the Customer :

• Collection and analysis of customer feedbacks
• In-depth analysis of customer verbatims (sources: NPS, CSAT, customer requests) in order to identify weak signals and propose corrective actions
• Contribution to the evolution of the consumer voice project (big data platform for customer feedback)

Monitoring of customer journeys to ensure simplification, efficiency and homogeneity on and off line :

• As a Customer Care manager, ensure the cohesion and the development of the team

• Developp the CC expertise of the team (tools, mindset, KPIS)
• Developp the skills of the team : team spirit, smooth collaboration, close link with countries

You are :

• Soft and Leadership Skills : Customer focused mindset (relational and data), Strong analytical skills, comfortable with customer relationship KPIs, customer knowledge and CRM
• A person with very good interpersonal skills, comfortable putting forward ideas within a complex internal organisation and with the customer care provider
• Able to work in project mode, in a continuous improvement process
• Fluent in both English and French

You have :

• 5 years of higher education (business school or university)
• Minimum 8-10 years of experience in contact centre management and customer care project management
• Technical skills : Knowledge of one or more customer care interface tools (ticketing / voice / chat), very good knowledge of excel, already managed customer care agents team

We have :

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

Our job offers are accessible to candidates with RQTH status. If you have a disability that requires us to adapt our recruitment process, please contact us at [email protected]

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.

(JUNIOR) E-SHOP MANAGER (M/W/D) 

 MÜNCHEN ODER STARNBERG I AB SOFORT

Bist du bereit, Leidenschaft in deine Karriere einzubringen?

Clarins ist, als international erfolgreiches Familienunternehmen mit über 65 Jahren Expertise, einer der Markführer im Bereich Skincare, Beauty & Spa Treatments. Unsere Mission ist es, das Leben schöner zu machen und einen schöneren Planeten zu hinterlassen. Wir sind in mehr als 150 Ländern tätig und aktuell die Nummer eins der Skincare Unternehmen in Europa. Da unsere 8000 Talente einzigartig sind, engagieren wir uns dafür, Vielfalt in allen ihren Formen zu fördern. 

Möchtest du als Teil des Teams das nächste Kapitel unserer Geschichte schreiben?

YOUR MISSION AT CLARINS:

Durch durch deine Expertise im digitalen Marketing und Passion für datenbasiertes Arbeiten, unterstützt du uns dabei unseren e-Shop erfolgreich zu machen und unsere:n Kund:innen eine ausgezeichnete Shopper Journey zu bieten.

DAS ERWARTET DICH:

•    Du bist aktiver Teil unserer digitalen Marketing-Strategie und unterstützt als kreativer Kopf im Rahmen unterschiedlichster digitaler Kampagnen
•    Dabei hilfst du bei der Planung, Organisation und Durchführung von Online-Marketing- Maßnahmen mit
•    Um unsere Customer Experience und Conversion Rate zu optimieren, arbeitest du eng mit unseren HQ in Paris zusammen, um neue Funktionen und Services umsetzen
•    Außerdem verantwortest du die Sortiments-, Content- und Produktdatenpflege
•    Darüber hinaus analysierst du die Suche innerhalb unseres Webshops und verbesserst kontinuierlich die Suchergebnisse
•    Des Weiteren bist du für regelmäßige Analysen von Reportings auf Basis von KPIs zuständig
•    Dabei arbeitest du eng mit unserem Design- und Digital-Marketing-Team zusammen
 

DAS BRINGST DU MIT:

•    Du bringst erste Berufserfahrung und/ oder relevante Praktika im E-Commerce oder (digitalen) Marketingbereich mit
•    Du hast ein grundlegendes Verständnis und Begeisterung für E-Commerce-Plattformen, Tools und Best Practices
•    Du verfügst über ein analytisches Denkvermögen und hast die Fähigkeit, Daten zur Optimierung von E-Commerce-Aktivitäten zu nutzen
•    Du besitzt eine selbstständige und proaktive Arbeitsweise und Spaß and der Arbeit im Team
•    Sehr gute Deutsch- und Englischkenntnisse 

DAS BIETEN WIR:

• Abwechslungsreicher, spannender Verantwortungsbereich und die Möglichkeit, deine eigenen Ideen aktiv einzubringen
• Internationales Arbeitsumfeld, flache Hierarchen und ein dynamisches, motiviertes Team
• Flexible Arbeitszeiten & Mobile Working
• Unternehmenskultur geprägt von Respekt, Offenheit, Diversität, Vertrauen und die gemeinsame Leidenschaft für das, was wir tun
• Die Möglichkeit zur persönlichen und fachlichen Weiterentwicklung sowie die regelmäßige Teilnahme an Trainings & Produktschulungen
• Aufrichtiges und permanentes Engagement für Nachhaltigkeit und Corporate Social Responsibility als fester Bestandteil unserer Philosophie
• Regionale, gesunde und abwechslungsreiche Küche in unserem Bistro
• Corporate Benefits wie unseren Mitarbeiterrabatt, betriebliche Altersvorsorge, betriebliches Gesundheitsmanagement

MORE ABOUT CLARINS:

Clarins ist, als international erfolgreiches Familienunternehmen mit über 65 Jahren Expertise, einer der Markführer im Bereich Skincare, Beauty & Spa Treatments. Wir überzeugen durch unsere langjährige Expertise und hochwertigen & innovativen Produkte. Die Nähe zu unseren Kund:innen hat für uns höchste Priorität. Sowohl im Handel vor Ort als auch auf Clarins.de erwartet die Kund:in eine kompetente, individuelle Beratung durch unseren Clarins Beauty Experten. Unsere Mission, ’Caring for People, Caring for the Planet’ prägt unseren respektvollen Umgang mit unseren Kunden:innen, Mitarbeiter:innen und der Umwelt. Wir verstehen uns als verantwortungsbewusster Leader im Bereich Beauty & begeistern als digitale Love Brand.

Wenn du dich weiterentwickeln möchtest und den Mut hast, dich neuen Herausforderungen zu stellen, dann bist du bei uns richtig!

Du möchtest mehr zum Thema Life at Clarins und die verschiedenen Abteilungen erfahren? Unsere Mitarbeiter:innen geben dir hier einen tollen einen Einblick über ihre Employee Experience bei Clarins.

Inklusion und Vielfalt sind fest in unseren Grundwerten verankert und sind Teil unserer DNA.

Durch unsere Werte streben wir nach Inklusion und einer Kultur, in der jeder die Möglichkeit hat, sein volles Potenzial auszuschöpfen.

Du willst mehr über unsere neuen Office Standorte erfahren? Wir sind aktuell auf der Suche nach unseren neuen Büroräumen in München und Düsseldorf und können sicher bald konkrete Informationen teilen. Folge uns gerne auf Social Media, um auch zu diesem Thema keine News zu verpassen.

Accountant - Fixed Period Contract

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

OVERVIEW OF THE POSITION

The Accountant is responsible for ensuring the accuracy and completeness of the trial balance and related schedules in the most efficient and timeous manner, and for assisting with the preparation of statutory, group and management reporting (on a monthly, quarterly and annual basis). As well as assisting with preparation of tax calculations and returns.

DUTIES AND RESPONSIBILITIES

Financial Accounting

• Responsible for the general ledger
• Preparation of month/quarter/year end trial balance and schedules
• Booking of manual journal entries and compiling support for authorization by the accounting manager
• Monthly reconciliations of balance sheet accounts
• Monthly analysis of key expense accounts
• Provide assistance to Accounting Manager in relation to preparation of statutory, management and group reporting
• Review & analyze financial information for the purpose of identifying any misallocations or significant variances and investigates and reconciles any differences identified
• Review and analyze the accuracy of cost allocations as per the online credit card system and ensure all supporting documents are received and approved online.
• Provide clear and concise responses/ analyses on specified costs or accounts
• Review and accurate allocations of reps expenses as per supporting documents.
• Managing petty cash
• Review and analyze the accuracy of all supplier invoices, ensuring they have been allocated to the correct expense/brand/product line.

Inventory imports

• Processing of import invoices for inventory shipments
• Processing of monthly intercompany foreign payments online, and ensuring all relevant supporting documents are received.
• Responsible for input of pricing and product codes on the ESP/ point of sales system

Fixed Assets

• Run and check monthly depreciation calculation
• Add/remove assets onto fixed asset register and maintain support for all fixed assets additions/disposals
• Perform monthly fixed asset reconciliation to the trial balance
• Run reports and fixed asset period-end monthly
• Responsible for fixed assets verification and asset tagging and maintaining the fixed assets database,

E-commerce

• Reconciliation of the e-commerce account on a weekly basis
• Follow up on e-commerce queries
• Match e-commerce payments on a weekly basis

VAT & Taxation

• Monthly SARS reconciliations - VAT
• Preparation for annual SARS reconciliations (IT14SD) – VAT, Customs, Income Tax
• Assist with annual corporate income tax calculation

Audit & Statutory Requirements

• Assist Accounting Manager to co-ordinate the year-end audit to ensure a clean and timely audit report
• Assist Accounting Manager with any SARS audits
• Responds to any requests related to external and internal audit

Processes and Systems

• Assists in the development and implementation of new procedures and features to improve the efficiency and systems of the department
• Monitors the results of the accounting systems to identify any discrepancies, and initiates corrective actions when necessary
• Supports and is involved with special projects and workflow process improvements having an effect on the Accounting Department

Other

• Assisting credit controller with retailer claims investigations monthly
• Assisting with processing invoices and payments when creditors accountant is on leave
• The responsibilities outlined above represent the main functions related to the position, however the Accountant will be required to perform any other job-related duties as required by the Accounting Manager

CANDIDATE PROFILE: 

Education & experience:

• Minimum Accounting degree
• Accounting Articles
• Knowledge of IFRS and local statutory requirements is essential
• Experience completing corporate tax returns will be beneficial
• Experience with management accounting/ cost centre reporting will be beneficial

Skills:

• Strong computer literacy (advanced Excel is essential)
• Experience with SAGE ERP will be beneficial
• Strong verbal and written communication skills are required
• Strong interpersonal and relationship-building skills required
• High attention to detail and accuracy

We are looking for someone who is:

• Responsible and accountable
• Able to multi-task, work under pressure and meet deadlines required
• A problem solver
• Proactive and uses his/her own initiative to identify efficiencies or improvements
• Professional in his/her dealings with external and internal customers, and demonstrates strong communication and interpersonal skills

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Store Manager

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

Autonomous role within dedicated Clarins retail unit; ultimately responsible for ensuring all business retail objectives / targets and operational requirements are achieved through motivating the in-store team, managing operations within store and driving business growth. 

What you’ll do:

• Plan the team resource to deliver ultimate levels of customer service to meet the needs of the business
• Be responsible for the development of Clarins on-going business relationship with location/centre Management
• Focus on maximising opportunities through brand eventing, new launches and promotions
• Building the motivation and confidence of the team by coaching, mentoring, building specific development plans and highlighting career aspirations to drive internal mobility and improve employee retention to the brand
• Participate in interactive training and provide feedback on hands on experience and innovative ideas to develop service tools and customer activity
• As designated key holder being responsible for all aspects of store security including cash handling
• Total accountability for in store Health and Safety including Store Fire Regulations

You are:

• Commercially aware with a passion for skincare and beauty
• Able to lead, motivate and develop a team
• Confident and articulate communicator
• Numerical with the ability to interpret business data, create and achieve targets
• Self-motivated, enjoy exploring business opportunities and taking initiative

You have:

• 3 years hands-on management experience with a passion for retail and commercial awareness
• Exceptional relationship building and influencing skills with external business partners
• Proven ability of coaching and motivating a team
• Excellent organization and planning skills

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com