Customer Care Specialist

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

We are seeking an enthusiastic and switched-on Customer Care Specialist to join our team! 

Responsibilities

• Take ownership of the customer service experience by ensuring all customer interactions are seamless, best in class, and handled in a timely manner
• Connect, service and build relationships with customers across multiple channels of communication including; phone, email, Facebook and live chat in a timely manner.
• Promote a thorough and up to date knowledge of all products and services to become a brand expert
• Be across all product launches, marketing initiatives and customer communication touchpoints
• Assist with a variety of inquiries related to website navigation, customer orders and product information
• Provide input to optimise the website search and FAQs page based on customer feedback
• Assist with store inquiries related to stock availability, customer service and feedback.
• Identify customer service trends and suggest initiatives that could help improve the customer experience

About You

• You bring a passionate, dedicated and enthusiastic approach to customer service
• You have 1-2 years of contact centre or customer service experience
• You are a confident communicator and love customers
• You are confident with the Microsoft suite (Word, Outlook and Excel etc.)
• You have experience with Zendesk or similar programs.
• You are a Brand Ambassador and Customer Centric in all you do

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Warehouse Operations Manager - Harlow, On-Site

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

Lead and manage the Warehouse function, creating a safe working environment and promoting diversity and inclusion. Ensuring the safe maintenance and efficient running of the warehouse, including daily and monthly resource planning for the operation to meet customer orders on time.  Maintain a focus on efficiency and continuous improvement.  Implementing effective Health and Safety processes and responsibility for the security of the warehouse and for all staff including their safety, wellbeing, resource levels and training. Lead Manager responsible for on-site contractors. Lead Operational Manager for the implementation of H&S and process improvements.

What you’ll do:

• Responsible for all people processes including recruitment, induction, training, performance, absence, disciplinary, grievance, annual leave.
• Promote employee engagement and motivation.
• Role model Clarins RECAP values.
• Manage overtime requirements.
• Accurately record and report all staff hours, absence, and overtime for payroll.
• Key contact for landlord, insurance, and risk assessment site visits.
• Ensure all areas have the correct, well maintained, equipment and machinery that is fit for purpose.
• Ensure all areas adhere to a high standard of general housekeeping and tidiness.
• Schedule resources to ensure all areas have the right personnel to efficiently carry out their roles.
• Daily liaison with Stock, Systems and Planning Manager / Supply Chain Managers on order requirements.
• Responsible for provision of all warehouse consumables including but not inclusive of all box types, infill, shrink wrap, tissues, tape, gas.
• Direct the Shift managers in the daily operational needs and reacting to changes when needed.
• Manage the provision of courier transport to cover operational needs.
• Monitoring the daily operation against required output.
• Monitor and report daily, weekly, monthly, and yearly staff costs.
• Ensure all Health and Safety reports and actions are up to date.
• Ensure all First Aiders and Fire Marshalls are trained, and certificates are up to date and arrange training.
• Carry out regular risk assessments and investigate and report accidents in the workplace incl RIDDOR.
• Monitor and Manage site security and site access logs.

You are:

• A good communicator (verbal and written.)
• Flexible to adapt to changes in the operational demands.
• Confident in managing without supervision.
• Passionate about people development and adaptable to different learning styles.

You have:

• An education to an A level or equivalent.
• NEBOSH qualification.
• High level of organizational and planning skills.
• Computer literacy {basic Microsoft Office & intermediate WMS – OBS F400}
• Constant re-education of the latest industry trends and laws a must.
• Self-motivator with the zeal to learn more about the operation.
• The ability to work with all Managers within the operation.

We have:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
• Unique products and innovative services.
• A commitment to Social & Environmental Responsibility embedded in our raison d'être.
• A caring and inclusive corporate culture.
• Development and training opportunities.
• Attractive compensation and benefits.
• We Care Day – Volunteering.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

CDI - SPA PRATICIEN H/F - BOUTIQUE BABYLONE

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Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d’origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ?

Le poste :

CDI à pourvoir à partir du 2 janvier 2024.
Basé à Paris

Vous êtes un·e ambassadeur·rice de la marque et de son caractère unique. L’une des principales missions de ce poste est d’offrir un excellent service clientèle, une expérience mémorable en cabine, écouter et comprendre les problématiques des clients.e.s. Prodiguer des soins beauté en toute confidentialité permet à chaque client·e de se sentir valorisé·e, unique et nourrit des relations de confiance avec les client·e·s.

La mission :

• Connaître son offre et tous les services de soins, proposer des combinaisons de produits et des produits alternatifs
• Offrir tous les protocoles et services Spa requis par le point de vente
• Offrir aux client·e·s la meilleure cérémonie de vente de Clarins
• Connaître et gérer sa clientèle
• Être un·e ambassadeur·rice de la marque et activer son réseau
• Contribuer aux performances commerciales
• Garantir l’excellence opérationnelle (appliquer les standards et règles de présentation Clarins, maitriser les processus et outils de point de vente)
• Garantir l’attractivité du point de vente

Vous êtes :

• Passionné·e par la beauté
• Orienté·e client, vous aimez pratiquer des soins et offrir du bien-être
• A l’écoute et prévenant·e, vous faites preuve d’empathie envers les client·e·s
• À l’aise en équipe, vous communiquez efficacement au sein de l’équipe et respectez le travail des autres
• Enthousiaste et dynamique
• Proactif·ve, curieux·se et prêt·e à apprendre

Vous apportez :

• Au moins un diplôme CAP Esthétique
• 1 à 3 ans d’expérience dans le secteur de la beauté et/ou de la vente (la connaissance des produits Clarins est un plus)
• Une expérience en soin cabine
• Connaissance de l’anglais ou d’une autre langue
• Excellentes compétences de vente et de vente croisée

Nous avons :

• Près de 70 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend
• Des produits uniques et des services innovants
• Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être
• Une culture d’entreprise bienveillante et inclusive
• Des opportunités de développement
• Une offre de formation riche
• Une rémunération et des avantages attrayants

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs comme à nos client.es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d'offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d’origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ?

Le poste :

Rattaché(e) au Laboratoire Prospective Textures, vous rejoindrez une équipe de 4 personnes.

Missions :

Dans le cadre de ce poste, vous :

• Réaliserez des recherches bibliographiques et une étude de concurrence
• Formulerez des bases, en assurerez les suivis de stabilité et les suivis microbiologiques
• Analyserez les résultats et rédigerez les rapports de recherche
• Participerez à la vie du laboratoire

Vous avez :

• Un diplôme en formulation cosmétique entre bac +3 et bac +5
• Une première expérience concluante au sein du laboratoire de formulation cosmétique d'une marque
• Une curiosité poussée pour travailler l'ensemble des galéniques

Vous êtes :

• Force de proposition, aimez prendre des initiatives
• Synthétique
• Passionné(e) par notre marque et les challenges

Nous avons :

• Près de 70 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend
• Des produits uniques et des services innovants
• Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être
• Une culture d’entreprise bienveillante et inclusive
• Des opportunités de développement
• Une offre de formation riche
• Une rémunération et des avantages attrayants
• Un environnement de travail flexible, avec jusqu’à XX jours de télétravail par semaine

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs et nos collaboratrices comme à nos client.es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d’offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

Nos offres sont accessibles aux candidats ayant un statut RQTH. Si dans le cadre d’un handicap vous nécessitez une adaptation du processus de recrutement, vous pouvez nous contacter à [email protected]

Business Manager (32hrs/wk)

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Business Manager (32hrs/wk)  based in Boots Silverburn Glasgow 

The role:

Playing a vital role you’ll take ownership of the Clarins business in order to grow and develop the account and team. You will lead by example providing excellent customer service at all times.

What you’ll do:

• Effectively business plan the team resource to deliver ultimate levels of customer service to meet the needs of the business.
• Focus on maximising opportunities through brand eventing, new launches and promotions
• Ensure accurate stock and sales levels are maintained and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business
• Establish a professional working relationship with each team member in order to assist them in their individual development

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Customer-focused and results-oriented
• Genuinely looking forward to new challenges

You have:

• 2 Years background in a management role – ideally in a beauty or retail
• Significant experience in a Beauty retail or Spa environment
• Exceptional customer service skills
• Proven ability of coaching and motivating a team
• Excellent communication and analytical skills

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Beauty Coach (28hrs/wk)

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Coach (28hrs/wk)  based in HOF Frasers Glasgow 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

CRM Specialist

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Ready to bring passion into your career?

Clarins is not only a fast-growing, leading beauty company, we’re also a committed, family-owned enterprise with a fiercely independent and pioneering spirit. As one of the top skin care companies worldwide, with a strong position in Europe and America and growth accelerating in Asia, we’re looking for a Beauty Coach (Part Time 15hrs) to join our team in Next Beauty Watford  

If you have a curious mind and are always questioning how things can be done better, the ability to take risks and accept new challenges, join us!

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. Through our values, we strive to achieve inclusiveness and a culture where everyone has the opportunity to reach their full potential and do their best work. We welcome applications from all backgrounds.

National Trainer

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Executive Assistant to CEO

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

This position is responsible for providing essential high-level administration support to the Chief Executive Officer.

Main Responsibilities
•    Provide general administrative support to the CEO 
•    Assist with a variety of office projects and processes.
•    Liaise with all teams on behalf of the CEO
•    Coordination of digital diaries for CEO & Executive Team
•    Acting as the point of contact between the executives and internal or external colleagues
•    Making International & domestic travel arrangements for the Executive Team
•    Co-ordinate all International visitors' SA travel arrangements, their diaries & accommodation.
•    Researching and conducting data to prepare documents for review and presentation
•    Compile the monthly GM report for Paris
•    Organising meetings and booking internal and external meeting rooms
•    Checking and approving all credit cards for the CEO and the CEO's direct reports
•    Approving expenses on Work Day for CEO direct reports.
•    Ensuring the retailer salary invoices are in line with our Blue Print
•    Planning the company conference, social & office events.
•    Writing and posting articles on Clarins Inside
•    Oversee the collection of CSR data from the different departments. 
•    Upload the data collected and supporting documents onto the Global CSR platform.
•    Attend the CSR Global meetings online in Teams regarding the CSR collection and updates and inform the CEO of any changes.
•    New employee CSR induction
•    Prepare the CSR Strategy up to 2025. 
•    Point of contact for B-Corp.
•    Arrange the following events that fall within the CSR bracket:
Earth Day
Wellness Day (with Discovery Medical Aid)
Mandela Day (with Save the Children)
Woman's Day
Heritage Day

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com