Store Manager - Kuala Lumpur

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Highlights
- Attractive Salary Remuneration Package & Perks
- 13% EPF
- Contractual & Performance Bonus
- Career Opportunities & Advancement
- Seasons Giftings

Job Description
If you are passionate about beauty & enjoy sharing your beauty knowledge with customers, consider joining our team & be the Clarins' ambassador.

Job Responsibilities
1.    Deliver Sales & KPI

- Master in Sales KPI & SOP knowledge and believe in the brands structure
- People Management - Demonstrates good coaching skills and ability to lead as a role model to the team member. Promotes good morale and motivates and inspire teams with clear direction and to exceed expectation.
- Monitor and manage the sampling in Store to consumers

2.    Customer Services
- Deliver customer service as per Clarins standards
- Recruit new customers to Clarins 
- Drive loyalty and repeat purchase of existing customers

3.    Product, Inventory & Follow Up Skills
- Participate in the store operation tasks as assigned
- Have the basic knowledge on selling product by franchise and study the Product KPI and personal sales report

Requirements:-
- At least five (5) years of retail management experience preferred. 
- Able to speak English, additional language is a plus
- Passionate in beauty & skin care
- Have a pleasant personality, a positive attitude & a team player

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Make Up Artist / Beauty Coach - KL

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Highlights
- Attractive Salary Remuneration Package & Perks - 13% EPF
- Contractual & Performance Bonus
- Career Opportunities & Advancement
- Seasons Giftings

Job Description
If you are passionate about beauty & enjoy sharing your beauty knowledge with customers, consider joining our team & be the Clarins' ambassador.

Job Responsibilities

1.    Make Up Initiative

- Ability to provide instant make up to customers or any practical events wherever needed.
- Achieve sales targets by engaging customers in the following areas of our multi-expert category including Skincare & Body Care inclusive of Makeup Sales Target.

2.    Deliver Sales & KPI
- Improve the growth of Product Sales in store
- Understand Sales KPI, have basic SOP knowledge and believe in the brands structure.

3.    Customer Services
- Deliver customer service as per Clarins standards - Recruit new customers to Clarins 
- Drive loyalty and repeat purchase of existing customers

4.    Product, Inventory & Follow Up Skills
- Participate in the store operation tasks as assigned - Have the basic knowledge on selling product by franchise and study the Product KPI and personal sales report

Requirements:-
- At least one (1) year of make up skills and experience - Able to speak English, additional language is a plus
- Passionate in beauty & skin care
- Have a pleasant personality, a positive attitude & a team player

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Beauty Coach - Parkson Imago KK

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Highlights
- Attractive Salary Remuneration Package & Perks
- 13% EPF
- Contractual & Performance Bonus
- Career Opportunities & Advancement
- Seasons Giftings

Job Description
If you are passionate about beauty & enjoy sharing your beauty knowledge with customers, consider joining our team & be the Clarins' ambassador.

Job Responsibilities
1.    Deliver Sales & KPI
- Improve the growth of Product Sales in store
- Understand Sales KPI, have basic SOP knowledge and believe in the brands structure.

2.    Customer Services
- Deliver customer service as per Clarins standards
- Recruit new customers to Clarins 
- Drive loyalty and repeat purchase of existing customers

3.    Product, Inventory & Follow Up Skills
- Participate in the store operation tasks as assigned
- Have the basic knowledge on selling product by franchise and study the Product KPI and personal sales report

Requirements:-
- At least one (1) year relevant retail experience or fresh graduates are welcome to apply
- Able to speak English, additional language is a plus
- Passionate in beauty & skin care
- Have a pleasant personality, a positive attitude & a team player

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Beauty Coach - Isetan KLCC

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Highlights
- Attractive Salary Remuneration Package & Perks
- 13% EPF
- Contractual & Performance Bonus
- Career Opportunities & Advancement
- Seasons Giftings

Job Description
If you are passionate about beauty & enjoy sharing your beauty knowledge with customers, consider joining our team & be the Clarins' ambassador.

Job Responsibilities
1.    Deliver Sales & KPI
- Improve the growth of Product Sales in store
- Understand Sales KPI, have basic SOP knowledge and believe in the brands structure.

2.    Customer Services
- Deliver customer service as per Clarins standards
- Recruit new customers to Clarins 
- Drive loyalty and repeat purchase of existing customers

3.    Product, Inventory & Follow Up Skills
- Participate in the store operation tasks as assigned
- Have the basic knowledge on selling product by franchise and study the Product KPI and personal sales report

Requirements:-
- At least one (1) year relevant retail experience or fresh graduates are welcome to apply
- Able to speak English, additional language is a plus
- Passionate in beauty & skin care
- Have a pleasant personality, a positive attitude & a team player

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Talent Acquisition Manger

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

The Talent Acquisition Manager role is responsible for the full recruitment cycle, including sourcing, screening, short-listing, accompanying hiring managers with interviews and onboarding top talent, as well as then mange exit interview processes and gather insights. There is also an element of building effective relationships across the business and working closely with hiring managers to ensure candidates are matched and shortlisted effectively along with management of the preferred supplier list, and maintaining the supplier relationship.

In addition, the Talent Acquisition Manager has a direct team to manage, including 2 Talent Acquisition Partners and a Talent Acquisition Co-Ordinator.

Other areas of responsibility include:

• Recruitment and Employer Branding
• Candidate Screening and Selection
• Stakeholder engagement
• Supplier and Contract Management
• Champion Diversity, Equity and Inclusion
• Compliance and Legislative Adherence
• People and Culture Collaboration and Project Management

You have:

• Previous experience of high volume recruitment at a management level in a fast paced environment. Ideally with previous experience in the Beauty/Cosmetics industry.
• Good knowledge of Recruitment systems and tools, applicant tracking and best practices.
• Extensive experience in supplier management and negotiation with the ability to influence at all levels.
• Experience of coaching or mentoring a team.

We have:

• Competitive compensation package
• 25 days annual leave, plus your birthday off
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

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If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a CRM Executive, based in Singapore.

THE ROLE:

Club Clarins (CC) Support (35%) 
-    Provide support to CX Team and Beauty Consultants on customer queries pertaining to Club Clarins loyalty program. 
-    Manage Point-of-Sales system and Loyalty Platform updates and creation, including redemption rewards/ product references, members' points/records and setting up loyalty promotional rules with IT.
-    Members Reward: Collaborate on the development and planning of rewards program. A continuous effort to stay competitive. (e.g. annual or periodic special redemption) 
-    Key liaison with Sales Team for ordering and allocation of CC redemption rewards and special events. Ensuring timely processing and delivery to all counters.
-    Support CRM activities/ projects, including prints, ordering, executing in-store Club Clarins activities. 
-    Assist CRM Manager in monthly BC Training on CRM KPI and upcoming CRM activities updates.

Analysis & Reporting (25%) 
-    Assist CRM Manager and stakeholders with analysis and insights. 
-    Analyse customer behaviour including customer profiling, lifecycle, purchasing pattern and segmentation.
-    Track and analyse campaigns, CRM database, KPI reports to measure marketing effectiveness and ROI and provide actionable insights to develop targeted marketing initiatives and drive sales.
-    Monitor and report Net Promoter Scores to Sales, Training, and Online Teams.

CRM & Lifecycle Program (25%) 
-    Assist in developing targeted customer segmentation strategies.
-    Manage communication calendar and track effectiveness and monitor spending.
-    Manage communication materials, prepare the brief, development and testing for EDM communications and SMS messages. 
-    Plan, develop and execute of communication campaigns, including brand messaging /product offer matrix, audience targeting, and results reporting. 
-    Collaborate with stakeholders to deliver a personalized and seamless customer experience 

System and Database Management (10%) 
-    Support the maintenance and management of customer and lead data to ensure data integrity including data reconciliation, data integration and data audits.
-    Work with CRM Manager to manage digital transformation, consolidation and data integration from various internal and third party sources
-    Collaborate with Regional CRM & IT teams on Point-of-Sales and Club Clarins related system implementation and user testing enhancements/changes.

General Administration (5%) 
-    Ensure proper filing of Club Clarins materials/assets.
-    Submission of all relevant marketing invoices
-    Ensure compliance with PO and PRF requirements (e.g. submission of 3 quotations and tender requirements) 

Other responsibilities may be added to the above, which are consistent with the title CRM EXECUTIVE.

YOU HAVE:

• Diploma or Degree in Marketing or marketing related fields.
• At least 2-3 years of relevant CRM working experience. 
• Good project management skills, with the ability to work on multiple projects at the same time
• Experience with Microsoft Office a must, especially Excel
• Accurate, systematic, and methodical
• Able to manage multiple vendors to deliver  
• Able to work independently & as a team
• Good communication skills, both verbal & written 
• Team player with interpersonal skills
• Experience in Luxury Skincare / Beauty / FMCG industries a plus.
• Experience with campaign management or CRM systems a plus (Example: Adobe Campaign, Salesforce, Emarsys etc)
• Experience with customer care management tools a plus (Example: Zendesk)

WE HAVE:

• 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. 

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA.  We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

[[HR & Admin Specialist]]

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

What you’ll do:

Reception Duties

• Receive visitors at reception by greeting, welcoming, directing, and announcing them appropriately
• Answer, screen, and forward incoming phone calls
• Receive and sort daily mails
• Coordinate meeting room reservations

Office Management:

• Maintain office facilities and equipment, including ordering and replenishing stationery for the office and stores
• Support catering and logistics for meetings
• Maintain the tidiness and cleanliness of the pantry, meeting rooms, and reception area
• Ensure health and safety initiatives are well implemented across the organisation

Administrative Support

• Assist in general office administration tasks across the organisation.
• Handle ad-hoc duties as assigned by the line manager

HR Support

• Assist in the execution of different staff engagement and CSR initiatives
• Assist in various HR-related reporting tasks as requested by the line manager

What you have:

Qualification

• Higher Diploma in Business Administration, Human Resources or related field

Experience

• Years of Experience: Minimum of 2 years of experience in administration and HR

Technical

• Microsoft Office: Proficient in Microsoft Office, skilled on HR software is a plus
• Analytical Skills: Strong analytical skills with the ability to interpret data and generate reports

Communication & Confidentiality

• Communication Skills: Excellent communication and interpersonal skills
• Sense of Sensitivity: High level of confidentiality and professionalism

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

CRM Data Manager

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

We are looking for a Senior CRM Data Manager based in Paris.

The role

CDI to be filled as soon as possible

Based in Paris 17

As part of the International CRM team, your mission will be to build and elevate the brand’s CRM capabilities to provide a high-level of service & excellent customer experience. You will capture and leverage customer data throughout the omnichannel journey to personalize this experience. In close collaboration with the 4 CRM & E-commerce regional teams (America, Asia, Europe, Future Growth Markets) and the global teams in Paris (IT, Digital, Retail) you will play a key role in the specification, testing, deployment, and operational phases of Clarins’ CRM solutions. Terms like segmentation, targeting, personalization, use cases, functional specifications, campaign tracking, data flows and tables, ticket management, UAT and backlog will be part of your daily routine.

What you’ll do

Lead CRM Solutions

• Drive key CRM solutions: Customer Data Platform (CDP Imagino), Net Promoter Score (NPS Qualtrics)
• Be the business lead across all project phases: define business requirements, write functional specifications, coordinate development and follow-up, manage testing and UAT, provide training and change management support, maintain up-to-date documentation
• Work closely with IT teams to manage the technical implementation of CRM solutions
• Actively participate in other CRM solutions : Adobe Campaign, Clienteling, RCU, Loyalty Program
• Maintain a comprehensive view of all CRM projects, identifying dependencies and their impact on customer experience

Data Management & Performance Analysis

• Ensure the quality and consistency of customer data within CRM solutions
• Collaborate with IT and Analytics teams to optimize data collection and usage
• Leverage CRM and digital data to target specific audiences and activate them on Marketing Automation tool (Adobe Campaign) and media platforms
• Monitor the performance of CRM solutions: analyze user behavior and provide actionable insights for CRM projects
• Communicate KPIs and insights to all stakeholders

Market Coordination and Support

• Understand regional market needs and priorities
• Support the deployment of CRM solutions in different regions/countries
• Challenge and validate regional/country requests
• Proactively suggest improvements and action plans
• Monitor best CRM practices

You are

• Able to understand business challenges and translate them into technical solutions
• Adaptable, flexible, and proactive, with a collaborative approach
• Fluent in both French and English

You have

• Master’s degree (Bac+5) in Business or University
• At least 5 years of CRM project management experience in an international context
• Extensive expertise in CRM solutions such as Imagino CDP or others, Adobe Campaign or other campaign management tools, Sales Force Commerce Cloud
• Strong knowledge of database and data flow management
• Strong analytical skills and customer-oriented mindset
• Experience with major ad platforms such as Meta and Google and knowledge of Google Analytics 4 is a plus

We have

• 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA.  We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

Our job offers are accessible to candidates with RQTH status. If you have a disability that requires us to adapt our recruitment process, please contact us at [email protected]

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.

CDI – Conseiller Beauté H/F/X – Printemps Haussmann

Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d’origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ?

Le poste :

CDI à pourvoir à partir de mars 2025
Basé à Paris

Vous êtes un(e) ambassadeur(rice) de la marque et de son caractère unique. Vous êtes à l’écoute des clients(es) et de leurs problématiques, vous donnez des conseils beauté pertinents et cultivez des relations de confiance, permettant à chaque client(e) de se sentir unique.

Vous faites partie d’une équipe et vous avez des objectifs individuels, vous contribuez activement à ceux de l’équipe : planification et réalisation des actions du comptoir, optimisation des nouveaux lancements, établissement et fidélisation d’une base de clientèle. 

La mission :

• Offrir aux clients(es) la meilleure cérémonie de vente de Clarins
• Connaître et gérer sa clientèle
• Connaître son offre, proposer des combinaisons de produits et des produits alternatifs
• Être un(e) ambassadeur(rice) de la marque et activer son réseau
• Contribuer aux performances commerciales
• Garantir l’excellence opérationnelle (appliquer les standards et règles de présentation Clarins, maitriser les processus et outils de point de vente)
• Garantir l’attractivité du point de vente

Vous êtes :

• Passionné(e) par la beauté
• Orienté(e) client et vous aimez le contact avec les clients(es)
• A l’écoute et prévenant(e), faites preuve d’empathie envers les clients(es)
• À l’aise en équipe vous communiquez efficacement au sein de l’équipe et respectez le travail des autres
• Enthousiaste et dynamique
• Proactif(ve), curieux(se) et prêt(e) à apprendre

Vous apportez :

• 1 à 3 ans d’expérience dans la vente
• Expérience dans le secteur de la beauté et/ou de la vente (la connaissance des produits Clarins est un plus)
• Connaissance de l’anglais ou d’une autre langue
• Excellentes compétences de vente et de vente croisée

Nous avons :

• Près de 70 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend
• Des produits uniques et des services innovants
• Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être
• Une culture d’entreprise bienveillante et inclusive
• Des opportunités de développement
• Une offre de formation riche
• Une rémunération et des avantages attrayants

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs et nos collaboratrices comme à nos client.es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d’offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

Nos offres sont accessibles aux candidats ayant un statut RQTH. Si dans le cadre d’un handicap vous nécessitez une adaptation du processus de recrutement, vous pouvez nous contacter à [email protected]

Pour en savoir plus sur notre groupe et nos engagements pour les personnes et la planète, visitez notre site www.groupeclarins.com

Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d’origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ?

Le poste :

L'évaluation vivo est l’étape clef qui permet de mettre sur le marché des produits cosmétiques sûrs, efficaces, sensoriels et appréciés par nos consommateurs.

Sous la responsabilité du responsable Laboratoire Neurosensoriel, le/la chef de projets Laboratoire Neurosensoriel est en charge de la gestion des études d’analyse sensorielle et émotionnelles en France ou à l’international, pour les aspects d’aide à la formulation, de recherche et de soutien des revendications produit.

Il/elle travaille en étroite collaboration avec les laboratoires de formulation, les partenaires de recherche et les autres équipes du département Evaluation vivo.

Les missions :

Coordonner et gérer les études d’analyse sensorielle et émotionnelle des projets de soin ou make-up en développement et en reformulation :

• Gérer l’activité analyse sensorielle (préparation/animation des séances, évaluation de la performance, formation du panel…)
• Planifier et réaliser les études dans le respect des délais et du budget
• Définir et valider les protocoles avec les prestataires internes ou externes
• Interpréter et valoriser les résultats

Communiquer et partager les résultats des études :

• En interne auprès des différentes équipes et directions Clarins
• En externe (congrès...)

Participer au développement de nouveaux claims, supports, méthodologies, protocoles :

• Participation aux études de recherche sensorielle et émotionnelle
• Organiser et animer des focus groupes
• Veille scientifique sur de nouveaux territoires (claims, méthodologies, outils…)
• Recherche de nouveaux prestataires ou collaborations.

Vous êtes :

• De formation scientifique bac + 5 ou doctorat (ingénieur, docteur en neurosciences…)
• Capable de travailler en équipe et avec différentes interfaces en interne (équipes évaluation, réglementation, marketing) et en externe (panel de volontaires, CRO, consultant technique, partenaires universitaires et start-up…)
• Capable d’interagir avec différents interlocuteurs (expert et non expert)
• Désireux.se de réaliser des études d’évaluation sensorielle et émotionnelle
• Autonome, créatif.ve et force de proposition
• Doté.e d’un esprit de synthèse, d’analyse et de vulgarisation scientifique

Vous apportez :

• 2 à 5 années d’expérience en analyse sensorielle dans le domaine cosmétique
• Une expérience complémentaire en analyse des émotions serait un plus
• De très bonnes compétences en analyses statistiques (Fizz, Sphinx et XLstat)
• Une très bonne maîtrise de l’anglais
• Une connaissance du secteur de beauté et du secteur prestige

Nous avons :

• Près de 70 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend
• Des produits uniques et des services innovants
• Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être
• Une culture d’entreprise bienveillante et inclusive
• Des opportunités de développement
• Une offre de formation riche
• Une rémunération et des avantages attrayants
• Un environnement de travail flexible, avec jusqu’à 2 jours de télétravail par semaine

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs et nos collaboratrices comme à nos client.es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d’offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

Nos offres sont accessibles aux candidats ayant un statut RQTH. Si dans le cadre d’un handicap vous nécessitez une adaptation du processus de recrutement, vous pouvez nous contacter à [email protected]

Pour en savoir plus sur notre groupe et nos engagements pour les personnes et la planète, visitez notre site www.groupeclarins.com