Store Manager - Kuala Lumpur

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Highlights
- Attractive Salary Remuneration Package & Perks
- 13% EPF
- Contractual & Performance Bonus
- Career Opportunities & Advancement
- Seasons Giftings

Job Description
If you are passionate about beauty & enjoy sharing your beauty knowledge with customers, consider joining our team & be the Clarins' ambassador.

Job Responsibilities
1.    Deliver Sales & KPI

- Master in Sales KPI & SOP knowledge and believe in the brands structure
- People Management - Demonstrates good coaching skills and ability to lead as a role model to the team member. Promotes good morale and motivates and inspire teams with clear direction and to exceed expectation.
- Monitor and manage the sampling in Store to consumers

2.    Customer Services
- Deliver customer service as per Clarins standards
- Recruit new customers to Clarins 
- Drive loyalty and repeat purchase of existing customers

3.    Product, Inventory & Follow Up Skills
- Participate in the store operation tasks as assigned
- Have the basic knowledge on selling product by franchise and study the Product KPI and personal sales report

Requirements:-
- At least five (5) years of retail management experience preferred. 
- Able to speak English, additional language is a plus
- Passionate in beauty & skin care
- Have a pleasant personality, a positive attitude & a team player

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Make Up Artist / Beauty Coach - KL

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Highlights
- Attractive Salary Remuneration Package & Perks - 13% EPF
- Contractual & Performance Bonus
- Career Opportunities & Advancement
- Seasons Giftings

Job Description
If you are passionate about beauty & enjoy sharing your beauty knowledge with customers, consider joining our team & be the Clarins' ambassador.

Job Responsibilities

1.    Make Up Initiative

- Ability to provide instant make up to customers or any practical events wherever needed.
- Achieve sales targets by engaging customers in the following areas of our multi-expert category including Skincare & Body Care inclusive of Makeup Sales Target.

2.    Deliver Sales & KPI
- Improve the growth of Product Sales in store
- Understand Sales KPI, have basic SOP knowledge and believe in the brands structure.

3.    Customer Services
- Deliver customer service as per Clarins standards - Recruit new customers to Clarins 
- Drive loyalty and repeat purchase of existing customers

4.    Product, Inventory & Follow Up Skills
- Participate in the store operation tasks as assigned - Have the basic knowledge on selling product by franchise and study the Product KPI and personal sales report

Requirements:-
- At least one (1) year of make up skills and experience - Able to speak English, additional language is a plus
- Passionate in beauty & skin care
- Have a pleasant personality, a positive attitude & a team player

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Chef produit, maquillage

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Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d'origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ? Nous sommes à la recherche d’un Chef produit, maquillage pour un remplacement de congé de maternité (12 mois).

Le poste :

Le titulaire du poste sera responsable de la mise en œuvre d'un plan de positionnement, de la planification stratégique, de l'élaboration du plan marketing et de la recherche marketing du segment maquillage.

La mission :

Dans un contexte où nous voulons offrir un service de qualité exceptionnel à nos partenaires et à nos clients. vos missions seront les suivantes :

• Développer une stratégie marketing afin d’accroître l’expansion du segment maquillage ;
• Élaborer et faire la mise à jour du budget marketing maquillage ainsi qu’en assurer suivi et contrôle ;
• Préparer les présentations et calendriers marketing et réaliser les actions et promotions qui y sont liées ;
• Compléter les bons de commandes de lancement pour Paris en se basant sur des analyses quantitatives et qualitatives ;
• Répondre aux diverses demandes de Paris et des chargés de comptes concernant les segments sous sa responsabilité (produits, visuels, présentoirs, etc.) ;
• Être responsable des achats et des productions en contrôlant les coûts et en respectant les budgets ;
• Travailler conjointement avec le département de Logistique afin de compléter les bons de commandes de lancement pour Paris en se basant sur des analyses quantitatives et qualitatives ;
• Effectuer un suivi rigoureux du Suivi Promo afin d’assurer le respect des échéanciers. Travailler en étroite collaboration avec la responsable des achats ;
• Effectuer des suivis rigoureux des ventes nettes et ventes détail (lancements, catalogue régulier, tendances annuelles, produits vedettes, produits à remettre de l’avant, établir le 80/20) ;
• Élaborer des plans d’action et évaluer les produits à mettre de l’avant pour limiter les retours ;
• Effectuer des analyses qualitatives auprès des formatrices, des artistes maquilleurs, des chargées de comptes et des clientes (lancements, catalogue régulier) ;
• Effectuer des analyses quantitatives et qualitatives de la compétition ;
• Assurer la vigie de la concurrence avec tous les outils disponibles et se tenir informé des dernières tendances du marché ;
• Travailler conjointement avec les équipes Digitale/CRM et Communication afin de maximiser tous les lancements produits ;
• Travailler en étroite collaboration avec l’équipe de marchandisage afin de garantir le respect de la stratégie de maquillage lors de la mise en marché des produits et superviser la commande des modules nécessaires pour les ajustements des planogrammes ;
• Faire l’analyse et les suivis quant aux marchés alternatifs ;
• Effectuer toute autre tâche connexe.

Vous êtes :

Autonome, soucieux du détail, Orienté résultat et passionné par notre marque et les challenges

Vous apportez :

• Baccalauréat en marketing ou dans un domaine connexe ;
• 4 - 5 année(s) d’expérience en gestions de marques / de produits ;
• Bilinguisme essentiel tant à l’oral qu’à l’écrit (français/anglais) ;
• Expérience dans le domaine des spa et/ou des cosmétiques essentiel ;
• Excellentes connaissances d’Adobe, Photoshop, Illustrator ;
• Souci du détail, bonne organisation du travail, autonome ;
• Bonne gestion des priorités ;
• Capacité à gérer plusieurs dossiers à la fois ;
• Esprit créatif ;
• Habileté dans la prise de parole en public.

Nous avons :

• Top employeur Montréal 2024 ;
• 70 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend ;
• Des produits uniques et services innovants ;
• Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être ;
• Un environnement de travail inclusif ;
• Des opportunités de développement ;
• Une offre de formation riche ;
• Une rémunération et des avantages attrayants.

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs comme à nos client.es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d'offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

BEAUTY COACH EXPERT - 37.5 Hours - National 

We are excited to share that we are expanding our team. Come and a join a role where you can travel around the UK, meet new teams, deliver world class service to our customers and more!

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

The Beauty Coach Expert is an Ambassador of the brand’s uniqueness.  A key part of this role is educating customers on Clarins “unlimited” philosophy. Delivering excellent customer care, listening to & understanding customer concerns, even the non-expressed ones and building relationship based on trust are key to success in this role.  Giving personalised beauty advice ensures that each customer feels valued and unique. The Beauty Coach Expert is the cornerstone of the team, mentoring the team and encouraging a pleasant and productive work environment.  Individual set objectives are linked directly to the unlimited strategy and include actively participating in team goals, planning and executing counter events, maximizing new launches, establishing customer loyalty with repeat purchases and increasing market share by introducing new customers to the Brand.

What you’ll do:

• Lead the consultation and personalisation of the beauty ritual, listening to show a perfect understanding of customers’ needs in order to educate and influence customers.
• Be best-in-class using touch techniques on the customers skin in order to provide the best diagnosis, demonstration and product recommendation.
• Pro-actively expand new customer recruitment and regular customer retention.
• Systematically collect, record and maintain accurate customer data information, observing confidentiality.
• Master products & service knowledge, to be able to offer alternative and complimentary product.
• Demonstrate employer advocacy through social media on a voluntary basis.
• Lead by example to inspire, motivate and guide team to cultivate an environment built on brand values.
• Deliver sales KPIs and proactively take actions to reach required goals.

You are:

• Customer Focused.
• Team-player.
• Self-motivated with a high level of energy, enthusiasm, and engagement.
• Good communication skills with a sharing spirit.
• Proactive mindset, curiosity, and eagerness to learn.
• Highly Organised with good attention to details
• Digital savvy (Teams, social networks.)
• Self-aware with good emotional intelligence and control.
• Flexible in your approach with a positive attitude.

You have:

• 1+ years Beauty-related experience and/or Retail experience, (knowledge of Clarins products and/or other cosmetic brands experience advantageous.
• English knowledge or an additional language.
• A passion for Beauty (strong interest & curiosity about news, brands, competitors.)
• A passion for Selling and enhancing our customers with great service.

We have:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
• Unique products and innovative services.
• A commitment to Social & Environmental Responsibility embedded in our raison d'être.
• A caring and inclusive corporate culture.
• Development and training opportunities.
• Attractive compensation and benefits.
• We Care Day – Volunteering.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Beauty Coach (32hrs/pw)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Beauty Coach (18hrs/pw)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Beauty Coach - Parkson Imago KK

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Highlights
- Attractive Salary Remuneration Package & Perks
- 13% EPF
- Contractual & Performance Bonus
- Career Opportunities & Advancement
- Seasons Giftings

Job Description
If you are passionate about beauty & enjoy sharing your beauty knowledge with customers, consider joining our team & be the Clarins' ambassador.

Job Responsibilities
1.    Deliver Sales & KPI
- Improve the growth of Product Sales in store
- Understand Sales KPI, have basic SOP knowledge and believe in the brands structure.

2.    Customer Services
- Deliver customer service as per Clarins standards
- Recruit new customers to Clarins 
- Drive loyalty and repeat purchase of existing customers

3.    Product, Inventory & Follow Up Skills
- Participate in the store operation tasks as assigned
- Have the basic knowledge on selling product by franchise and study the Product KPI and personal sales report

Requirements:-
- At least one (1) year relevant retail experience or fresh graduates are welcome to apply
- Able to speak English, additional language is a plus
- Passionate in beauty & skin care
- Have a pleasant personality, a positive attitude & a team player

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Beauty Coach - Isetan KLCC

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Highlights
- Attractive Salary Remuneration Package & Perks
- 13% EPF
- Contractual & Performance Bonus
- Career Opportunities & Advancement
- Seasons Giftings

Job Description
If you are passionate about beauty & enjoy sharing your beauty knowledge with customers, consider joining our team & be the Clarins' ambassador.

Job Responsibilities
1.    Deliver Sales & KPI
- Improve the growth of Product Sales in store
- Understand Sales KPI, have basic SOP knowledge and believe in the brands structure.

2.    Customer Services
- Deliver customer service as per Clarins standards
- Recruit new customers to Clarins 
- Drive loyalty and repeat purchase of existing customers

3.    Product, Inventory & Follow Up Skills
- Participate in the store operation tasks as assigned
- Have the basic knowledge on selling product by franchise and study the Product KPI and personal sales report

Requirements:-
- At least one (1) year relevant retail experience or fresh graduates are welcome to apply
- Able to speak English, additional language is a plus
- Passionate in beauty & skin care
- Have a pleasant personality, a positive attitude & a team player

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Talent Acquisition Manger

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

The Talent Acquisition Manager role is responsible for the full recruitment cycle, including sourcing, screening, short-listing, accompanying hiring managers with interviews and onboarding top talent, as well as then mange exit interview processes and gather insights. There is also an element of building effective relationships across the business and working closely with hiring managers to ensure candidates are matched and shortlisted effectively along with management of the preferred supplier list, and maintaining the supplier relationship.

In addition, the Talent Acquisition Manager has a direct team to manage, including 2 Talent Acquisition Partners and a Talent Acquisition Co-Ordinator.

Other areas of responsibility include:

• Recruitment and Employer Branding
• Candidate Screening and Selection
• Stakeholder engagement
• Supplier and Contract Management
• Champion Diversity, Equity and Inclusion
• Compliance and Legislative Adherence
• People and Culture Collaboration and Project Management

You have:

• Previous experience of high volume recruitment at a management level in a fast paced environment. Ideally with previous experience in the Beauty/Cosmetics industry.
• Good knowledge of Recruitment systems and tools, applicant tracking and best practices.
• Extensive experience in supplier management and negotiation with the ability to influence at all levels.
• Experience of coaching or mentoring a team.

We have:

• Competitive compensation package
• 25 days annual leave, plus your birthday off
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

​​​​​​​

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a CRM Executive, based in Singapore.

THE ROLE:

Club Clarins (CC) Support (35%) 
-    Provide support to CX Team and Beauty Consultants on customer queries pertaining to Club Clarins loyalty program. 
-    Manage Point-of-Sales system and Loyalty Platform updates and creation, including redemption rewards/ product references, members' points/records and setting up loyalty promotional rules with IT.
-    Members Reward: Collaborate on the development and planning of rewards program. A continuous effort to stay competitive. (e.g. annual or periodic special redemption) 
-    Key liaison with Sales Team for ordering and allocation of CC redemption rewards and special events. Ensuring timely processing and delivery to all counters.
-    Support CRM activities/ projects, including prints, ordering, executing in-store Club Clarins activities. 
-    Assist CRM Manager in monthly BC Training on CRM KPI and upcoming CRM activities updates.

Analysis & Reporting (25%) 
-    Assist CRM Manager and stakeholders with analysis and insights. 
-    Analyse customer behaviour including customer profiling, lifecycle, purchasing pattern and segmentation.
-    Track and analyse campaigns, CRM database, KPI reports to measure marketing effectiveness and ROI and provide actionable insights to develop targeted marketing initiatives and drive sales.
-    Monitor and report Net Promoter Scores to Sales, Training, and Online Teams.

CRM & Lifecycle Program (25%) 
-    Assist in developing targeted customer segmentation strategies.
-    Manage communication calendar and track effectiveness and monitor spending.
-    Manage communication materials, prepare the brief, development and testing for EDM communications and SMS messages. 
-    Plan, develop and execute of communication campaigns, including brand messaging /product offer matrix, audience targeting, and results reporting. 
-    Collaborate with stakeholders to deliver a personalized and seamless customer experience 

System and Database Management (10%) 
-    Support the maintenance and management of customer and lead data to ensure data integrity including data reconciliation, data integration and data audits.
-    Work with CRM Manager to manage digital transformation, consolidation and data integration from various internal and third party sources
-    Collaborate with Regional CRM & IT teams on Point-of-Sales and Club Clarins related system implementation and user testing enhancements/changes.

General Administration (5%) 
-    Ensure proper filing of Club Clarins materials/assets.
-    Submission of all relevant marketing invoices
-    Ensure compliance with PO and PRF requirements (e.g. submission of 3 quotations and tender requirements) 

Other responsibilities may be added to the above, which are consistent with the title CRM EXECUTIVE.

YOU HAVE:

• Diploma or Degree in Marketing or marketing related fields.
• At least 2-3 years of relevant CRM working experience. 
• Good project management skills, with the ability to work on multiple projects at the same time
• Experience with Microsoft Office a must, especially Excel
• Accurate, systematic, and methodical
• Able to manage multiple vendors to deliver  
• Able to work independently & as a team
• Good communication skills, both verbal & written 
• Team player with interpersonal skills
• Experience in Luxury Skincare / Beauty / FMCG industries a plus.
• Experience with campaign management or CRM systems a plus (Example: Adobe Campaign, Salesforce, Emarsys etc)
• Experience with customer care management tools a plus (Example: Zendesk)

WE HAVE:

• 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. 

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA.  We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.