CDI - Manager Customer Care et Voix Du Client Europe H/F

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role :

CDI to be filled from December.

Based in Paris 17.

In the Digital, Ecommerce and CRM European team, your role as Customer Care and Voice of the Customer Manager is to lead the Customer Care activity in the countries of the Europe zone for the Clarins brand. You will ensure the quality and consistency of customer relations processing across all channels and the dissemination of the Voice of the Customer within the Group, both directly through the operational management and indirectly through the provision of guidelines, tool boxes and new projects to the countries in the region. You will also gather the needs regarding the new CC tools and help deploying the new features in the region.

What you’ll do :

Supervising, coordinating and analysing customer contact processing activity across all channels and in the countries concerned :

Management of the contact centre provider (markets: France, Germany, Italy, Ireland, Benelux, Portugal, Austria) :

• Quantitative monitoring: analysis and internal sharing of performance indicators and SLAs
• Qualitative monitoring: listening, verbatim analysis, evaluation of advisors' services, analysis of CSAT and NPS
• Coordination of  CC governance (production, quality committees, etc.)
• Updating of procedures, optimisation of templates when necessary
• Regular visits to the service provider
• Special attention to be paid to the analysis of the peak season

Lead of the animation and coordination with the countries :

• Coordination between the contact centre provider and local customer services
• Sharing of best practices, templates and tool boxes with all countries in the region and with local customer care teams (product and service processing)

Manage / propose the deployment of global / regional customer care projects :

• New tools or evolution of the existing one
• Rollout of the existing funstionnalities in new countries

Promote the Voice of the Customer :

• Collection and analysis of customer feedbacks
• In-depth analysis of customer verbatims (sources: NPS, CSAT, customer requests) in order to identify weak signals and propose corrective actions
• Contribution to the evolution of the consumer voice project (big data platform for customer feedback)

Monitoring of customer journeys to ensure simplification, efficiency and homogeneity on and off line :

• As a Customer Care manager, ensure the cohesion and the development of the team

• Developp the CC expertise of the team (tools, mindset, KPIS)
• Developp the skills of the team : team spirit, smooth collaboration, close link with countries

You are :

• Soft and Leadership Skills : Customer focused mindset (relational and data), Strong analytical skills, comfortable with customer relationship KPIs, customer knowledge and CRM
• A person with very good interpersonal skills, comfortable putting forward ideas within a complex internal organisation and with the customer care provider
• Able to work in project mode, in a continuous improvement process
• Fluent in both English and French

You have :

• 5 years of higher education (business school or university)
• Minimum 8-10 years of experience in contact centre management and customer care project management
• Technical skills : Knowledge of one or more customer care interface tools (ticketing / voice / chat), very good knowledge of excel, already managed customer care agents team

We have :

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

Our job offers are accessible to candidates with RQTH status. If you have a disability that requires us to adapt our recruitment process, please contact us at [email protected]

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.

(JUNIOR) E-SHOP MANAGER (M/W/D) 

 MÜNCHEN ODER STARNBERG I AB SOFORT

Bist du bereit, Leidenschaft in deine Karriere einzubringen?

Clarins ist, als international erfolgreiches Familienunternehmen mit über 65 Jahren Expertise, einer der Markführer im Bereich Skincare, Beauty & Spa Treatments. Unsere Mission ist es, das Leben schöner zu machen und einen schöneren Planeten zu hinterlassen. Wir sind in mehr als 150 Ländern tätig und aktuell die Nummer eins der Skincare Unternehmen in Europa. Da unsere 8000 Talente einzigartig sind, engagieren wir uns dafür, Vielfalt in allen ihren Formen zu fördern. 

Möchtest du als Teil des Teams das nächste Kapitel unserer Geschichte schreiben?

YOUR MISSION AT CLARINS:

Durch durch deine Expertise im digitalen Marketing und Passion für datenbasiertes Arbeiten, unterstützt du uns dabei unseren e-Shop erfolgreich zu machen und unsere:n Kund:innen eine ausgezeichnete Shopper Journey zu bieten.

DAS ERWARTET DICH:

•    Du bist aktiver Teil unserer digitalen Marketing-Strategie und unterstützt als kreativer Kopf im Rahmen unterschiedlichster digitaler Kampagnen
•    Dabei hilfst du bei der Planung, Organisation und Durchführung von Online-Marketing- Maßnahmen mit
•    Um unsere Customer Experience und Conversion Rate zu optimieren, arbeitest du eng mit unseren HQ in Paris zusammen, um neue Funktionen und Services umsetzen
•    Außerdem verantwortest du die Sortiments-, Content- und Produktdatenpflege
•    Darüber hinaus analysierst du die Suche innerhalb unseres Webshops und verbesserst kontinuierlich die Suchergebnisse
•    Des Weiteren bist du für regelmäßige Analysen von Reportings auf Basis von KPIs zuständig
•    Dabei arbeitest du eng mit unserem Design- und Digital-Marketing-Team zusammen
 

DAS BRINGST DU MIT:

•    Du bringst erste Berufserfahrung und/ oder relevante Praktika im E-Commerce oder (digitalen) Marketingbereich mit
•    Du hast ein grundlegendes Verständnis und Begeisterung für E-Commerce-Plattformen, Tools und Best Practices
•    Du verfügst über ein analytisches Denkvermögen und hast die Fähigkeit, Daten zur Optimierung von E-Commerce-Aktivitäten zu nutzen
•    Du besitzt eine selbstständige und proaktive Arbeitsweise und Spaß and der Arbeit im Team
•    Sehr gute Deutsch- und Englischkenntnisse 

DAS BIETEN WIR:

• Abwechslungsreicher, spannender Verantwortungsbereich und die Möglichkeit, deine eigenen Ideen aktiv einzubringen
• Internationales Arbeitsumfeld, flache Hierarchen und ein dynamisches, motiviertes Team
• Flexible Arbeitszeiten & Mobile Working
• Unternehmenskultur geprägt von Respekt, Offenheit, Diversität, Vertrauen und die gemeinsame Leidenschaft für das, was wir tun
• Die Möglichkeit zur persönlichen und fachlichen Weiterentwicklung sowie die regelmäßige Teilnahme an Trainings & Produktschulungen
• Aufrichtiges und permanentes Engagement für Nachhaltigkeit und Corporate Social Responsibility als fester Bestandteil unserer Philosophie
• Regionale, gesunde und abwechslungsreiche Küche in unserem Bistro
• Corporate Benefits wie unseren Mitarbeiterrabatt, betriebliche Altersvorsorge, betriebliches Gesundheitsmanagement

MORE ABOUT CLARINS:

Clarins ist, als international erfolgreiches Familienunternehmen mit über 65 Jahren Expertise, einer der Markführer im Bereich Skincare, Beauty & Spa Treatments. Wir überzeugen durch unsere langjährige Expertise und hochwertigen & innovativen Produkte. Die Nähe zu unseren Kund:innen hat für uns höchste Priorität. Sowohl im Handel vor Ort als auch auf Clarins.de erwartet die Kund:in eine kompetente, individuelle Beratung durch unseren Clarins Beauty Experten. Unsere Mission, ’Caring for People, Caring for the Planet’ prägt unseren respektvollen Umgang mit unseren Kunden:innen, Mitarbeiter:innen und der Umwelt. Wir verstehen uns als verantwortungsbewusster Leader im Bereich Beauty & begeistern als digitale Love Brand.

Wenn du dich weiterentwickeln möchtest und den Mut hast, dich neuen Herausforderungen zu stellen, dann bist du bei uns richtig!

Du möchtest mehr zum Thema Life at Clarins und die verschiedenen Abteilungen erfahren? Unsere Mitarbeiter:innen geben dir hier einen tollen einen Einblick über ihre Employee Experience bei Clarins.

Inklusion und Vielfalt sind fest in unseren Grundwerten verankert und sind Teil unserer DNA.

Durch unsere Werte streben wir nach Inklusion und einer Kultur, in der jeder die Möglichkeit hat, sein volles Potenzial auszuschöpfen.

Du willst mehr über unsere neuen Office Standorte erfahren? Wir sind aktuell auf der Suche nach unseren neuen Büroräumen in München und Düsseldorf und können sicher bald konkrete Informationen teilen. Folge uns gerne auf Social Media, um auch zu diesem Thema keine News zu verpassen.

Accountant - Fixed Period Contract

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

OVERVIEW OF THE POSITION

The Accountant is responsible for ensuring the accuracy and completeness of the trial balance and related schedules in the most efficient and timeous manner, and for assisting with the preparation of statutory, group and management reporting (on a monthly, quarterly and annual basis). As well as assisting with preparation of tax calculations and returns.

DUTIES AND RESPONSIBILITIES

Financial Accounting

• Responsible for the general ledger
• Preparation of month/quarter/year end trial balance and schedules
• Booking of manual journal entries and compiling support for authorization by the accounting manager
• Monthly reconciliations of balance sheet accounts
• Monthly analysis of key expense accounts
• Provide assistance to Accounting Manager in relation to preparation of statutory, management and group reporting
• Review & analyze financial information for the purpose of identifying any misallocations or significant variances and investigates and reconciles any differences identified
• Review and analyze the accuracy of cost allocations as per the online credit card system and ensure all supporting documents are received and approved online.
• Provide clear and concise responses/ analyses on specified costs or accounts
• Review and accurate allocations of reps expenses as per supporting documents.
• Managing petty cash
• Review and analyze the accuracy of all supplier invoices, ensuring they have been allocated to the correct expense/brand/product line.

Inventory imports

• Processing of import invoices for inventory shipments
• Processing of monthly intercompany foreign payments online, and ensuring all relevant supporting documents are received.
• Responsible for input of pricing and product codes on the ESP/ point of sales system

Fixed Assets

• Run and check monthly depreciation calculation
• Add/remove assets onto fixed asset register and maintain support for all fixed assets additions/disposals
• Perform monthly fixed asset reconciliation to the trial balance
• Run reports and fixed asset period-end monthly
• Responsible for fixed assets verification and asset tagging and maintaining the fixed assets database,

E-commerce

• Reconciliation of the e-commerce account on a weekly basis
• Follow up on e-commerce queries
• Match e-commerce payments on a weekly basis

VAT & Taxation

• Monthly SARS reconciliations - VAT
• Preparation for annual SARS reconciliations (IT14SD) – VAT, Customs, Income Tax
• Assist with annual corporate income tax calculation

Audit & Statutory Requirements

• Assist Accounting Manager to co-ordinate the year-end audit to ensure a clean and timely audit report
• Assist Accounting Manager with any SARS audits
• Responds to any requests related to external and internal audit

Processes and Systems

• Assists in the development and implementation of new procedures and features to improve the efficiency and systems of the department
• Monitors the results of the accounting systems to identify any discrepancies, and initiates corrective actions when necessary
• Supports and is involved with special projects and workflow process improvements having an effect on the Accounting Department

Other

• Assisting credit controller with retailer claims investigations monthly
• Assisting with processing invoices and payments when creditors accountant is on leave
• The responsibilities outlined above represent the main functions related to the position, however the Accountant will be required to perform any other job-related duties as required by the Accounting Manager

CANDIDATE PROFILE: 

Education & experience:

• Minimum Accounting degree
• Accounting Articles
• Knowledge of IFRS and local statutory requirements is essential
• Experience completing corporate tax returns will be beneficial
• Experience with management accounting/ cost centre reporting will be beneficial

Skills:

• Strong computer literacy (advanced Excel is essential)
• Experience with SAGE ERP will be beneficial
• Strong verbal and written communication skills are required
• Strong interpersonal and relationship-building skills required
• High attention to detail and accuracy

We are looking for someone who is:

• Responsible and accountable
• Able to multi-task, work under pressure and meet deadlines required
• A problem solver
• Proactive and uses his/her own initiative to identify efficiencies or improvements
• Professional in his/her dealings with external and internal customers, and demonstrates strong communication and interpersonal skills

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com

Store Manager

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

Autonomous role within dedicated Clarins retail unit; ultimately responsible for ensuring all business retail objectives / targets and operational requirements are achieved through motivating the in-store team, managing operations within store and driving business growth. 

What you’ll do:

• Plan the team resource to deliver ultimate levels of customer service to meet the needs of the business
• Be responsible for the development of Clarins on-going business relationship with location/centre Management
• Focus on maximising opportunities through brand eventing, new launches and promotions
• Building the motivation and confidence of the team by coaching, mentoring, building specific development plans and highlighting career aspirations to drive internal mobility and improve employee retention to the brand
• Participate in interactive training and provide feedback on hands on experience and innovative ideas to develop service tools and customer activity
• As designated key holder being responsible for all aspects of store security including cash handling
• Total accountability for in store Health and Safety including Store Fire Regulations

You are:

• Commercially aware with a passion for skincare and beauty
• Able to lead, motivate and develop a team
• Confident and articulate communicator
• Numerical with the ability to interpret business data, create and achieve targets
• Self-motivated, enjoy exploring business opportunities and taking initiative

You have:

• 3 years hands-on management experience with a passion for retail and commercial awareness
• Exceptional relationship building and influencing skills with external business partners
• Proven ability of coaching and motivating a team
• Excellent organization and planning skills

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Business Manager (31hrs/wk)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Business Manager (31hrs/wk)  based in Bradbeers Romsey 

The role:

Playing a vital role you’ll take ownership of the Clarins business in order to grow and develop the account and team. You will lead by example providing excellent customer service at all times.

What you’ll do:

• Effectively business plan the team resource to deliver ultimate levels of customer service to meet the needs of the business.
• Focus on maximising opportunities through brand eventing, new launches and promotions
• Ensure accurate stock and sales levels are maintained and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business
• Establish a professional working relationship with each team member in order to assist them in their individual development

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Customer-focused and results-oriented
• Genuinely looking forward to new challenges

You have:

• 2 Years background in a management role – ideally in a beauty or retail
• Significant experience in a Beauty retail or Spa environment
• Exceptional customer service skills
• Proven ability of coaching and motivating a team
• Excellent communication and analytical skills

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Beauty Coach (20.4hrs/wk)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Coach (20.4hrs/wk)  based in JLP Solihull 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

WERKSTUDENT:IN E-COMMERCE (M/W/D) 

STARNBERG BEI MÜNCHEN I AB SOFORT

Bist du bereit, Leidenschaft in deine Karriere einzubringen?

Clarins ist, als international erfolgreiches Familienunternehmen mit über 65 Jahren Expertise, einer der Markführer im Bereich Skincare, Beauty & Spa Treatments. Unsere Mission ist es, das Leben schöner zu machen und einen schöneren Planeten zu hinterlassen. Wir sind in mehr als 150 Ländern tätig und aktuell die Nummer eins der Skincare Unternehmen in Europa. Da unsere 8.500 Talente einzigartig sind, engagieren wir uns dafür, Vielfalt in allen ihren Formen zu fördern.  

Du siehst deine Zukunft im E-Commerce und möchtest Teil der dynamischen Entwicklung in diesem komplexen Businessbereich sein? Wir bieten dir eine spannende Werkstudentenstelle, bei der du ein vollwertiges Mitglied unseres großen Marketing Teams bist. Du wächst mit deinen Aufgaben, kannst deine eigenen Ideen einbringen und wir geben dir die Möglichkeit hinter die Kulissen eines internationalen, großen Luxusgüterunternehmens zu sehen.

YOUR MISSION AT CLARINS:

Du verfügst bereits über theoretisches Fachwissen und möchtest dieses nun gerne in die Praxis umsetzen? Dann unterstütze uns je nach deinen Skills und unseren nationalen Prioritäten bei spannenden Aufgaben im Bereich E-Commerce.

DAS ERWARTET DICH:

• Du unterstützt uns bei der Gestaltung unserer e-COM und CRM Strategie 
• Als Team arbeiten wir gemeinsam an Projekten in den Bereichen Digitalteams CRM, Performance und CLARINS.de
• Du übersetzt und kontrollierst Online-Texte
• Du unterstützt uns bei Website-Optimierung, Lead Generierung, qualitativen Performance Maßnahmen für den Clarins eigenen eShop
• Die Markt- und Wettbewerbsbeobachtungen, Recherche von Trends sowie Analyse von Best Practices liegt in deiner Hand
• Du hast Freude am eigenständigen Erstellen von Präsentationen, Performance Analysen und Reportings
• Du übernimmst die Pflege und Weiterentwicklung der Onsite Such- und Servicefunktionen
• Als zuverlässiger Ansprechpartner betreust du unseren Storefinder

DAS BRINGST DU MIT:

• Du hast ein abgeschlossenes oder fortgeschrittenes wirtschaftswissenschaftliches Studium mit Schwerpunkt Marketing, digitale Medien oder Communications 
• Idealerweise bringst du erste Praxiserfahrungen im (digitalen) Marketingumfeld mit
• Leidenschaft für Marketing, E-Commerce und digitale Themen zeichnen dich aus 
• Außerdem hast du eine hohe technische Affinität (idealerweise Kenntnisse in Salesforce/SFCC)
• Du begeisterst mit deiner Hands-on-Mentalität sowie einem hohen Maß an Engagement und Eigenverantwortung
• Du bist sicher im Umgang mit MS Office Programmen
• Sehr gute Deutsch- und Englischkenntnisse runden dein Profil ab

DAS BIETEN WIR:

• Abwechslungsreicher, spannender Verantwortungsbereich und die Möglichkeit, deine eigenen Ideen aktiv einzubringen
• Internationales Arbeitsumfeld, flache Hierarchen und ein dynamisches, motiviertes Team
• Flexible Arbeitszeiten & Mobile Working
• Unternehmenskultur geprägt von Respekt, Offenheit, Diversität, Vertrauen und die gemeinsame Leidenschaft für das, was wir tun
• Aufrichtiges und permanentes Engagement für Nachhaltigkeit und Corporate Social Responsibility als fester Bestandteil unserer Philosophie
• Regionale, gesunde und abwechslungsreiche Küche in unserem Bistro
• Corporate Benefits wie unseren Mitarbeiterrabatt, betriebliches Gesundheitsmanagement

MORE ABOUT CLARINS

Wir möchten das Leben für unsere Mitarbeiter:innen und Kund:innen schöner machen und überzeugen durch unsere langjährige Expertise und hochwertigen & innovativen Produkte. Die Nähe zu unseren Kund:innen hat für uns höchste Priorität. Sowohl im Handel vor Ort als auch auf Clarins.de erwartet die Kund:in eine kompetente, individuelle Beratung durch unseren Clarins Beauty Experten. Unsere Mission ist es, das Leben schöner zu machen und einen schöneren Planeten zu hinterlassen. Wir verstehen uns als verantwortungsbewusster Leader im Bereich Beauty & begeistern als digitale Love Brand.

Wenn du dich weiterentwickeln möchtest und den Mut hast, dich neuen Herausforderungen zu stellen, dann bist du bei uns richtig!

Du möchtest mehr zum Thema Life at Clarins und die verschiedenen Abteilungen erfahren? Unsere Mitarbeiter:innen geben dir hier tollen einen Einblick.

Inklusion und Vielfalt sind fest in unseren Grundwerten verankert und sind Teil unserer DNA.

Durch unsere Werte streben wir nach Inklusion und einer Kultur, in der jeder die Möglichkeit hat, sein volles Potenzial auszuschöpfen.

Du willst mehr über unsere neuen Office Standorte erfahren? Wir sind aktuell auf der Suche nach unseren neuen Büroräumen in München und Düsseldorf und können sicher bald konkrete Informationen teilen. Folge uns gerne auf Social Media, um auch zu diesem Thema keine News zu verpassen.

Store Manager

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

Autonomous role within dedicated Clarins retail unit; ultimately responsible for ensuring all business retail objectives / targets and operational requirements are achieved through motivating the in-store team, managing operations within store and driving business growth. 

What you’ll do:

• Plan the team resource to deliver ultimate levels of customer service to meet the needs of the business
• Be responsible for the development of Clarins on-going business relationship with location/centre Management
• Focus on maximising opportunities through brand eventing, new launches and promotions
• Building the motivation and confidence of the team by coaching, mentoring, building specific development plans and highlighting career aspirations to drive internal mobility and improve employee retention to the brand
• Participate in interactive training and provide feedback on hands on experience and innovative ideas to develop service tools and customer activity
• As designated key holder being responsible for all aspects of store security including cash handling
• Total accountability for in store Health and Safety including Store Fire Regulations

You are:

• Commercially aware with a passion for skincare and beauty
• Able to lead, motivate and develop a team
• Confident and articulate communicator
• Numerical with the ability to interpret business data, create and achieve targets
• Self-motivated, enjoy exploring business opportunities and taking initiative

You have:

• 3 years hands-on management experience with a passion for retail and commercial awareness
• Exceptional relationship building and influencing skills with external business partners
• Proven ability of coaching and motivating a team
• Excellent organization and planning skills

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Demand & Supply Planner E-Commerce

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Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d'origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ? 

Le poste :
 

Rattaché(e) à la Responsable Supply Chain de la filiale France de Clarins, le/la Demand et Supply Planner E-commerce est responsable du Cycle de vie du produit de sa création, commercialisation/fin de vie, des prévisions de ventes et du suivi des stocks.

La mission :

Demand Planning

-Élaborer le plan de prévisions en lien avec les enjeux stratégiques de la filiale dans l’ERP (horizon de 12 à 18 mois)

• nettoyage de l’historique de ventes passées
• construction du plan de prévisions catalogue en fonction du cycle de vie du produit
• construction du plan de lancements et réassort des nouveautés avec les équipes Estore et Marketing selon le plan d’innovation de la filiale (analyse des bons de commande), reformulations, fin de vie et du plan d’animation Estore/media

-Préparer et animer le comité de prévisions mensuel pour analyse avec l’équipe Estore et Marketing.

Product Master Data

• Suivi et optimisation de la création des références locales et Kit et de la mise à jour des attributs PMD des nouveaux produits.

Supply Planning

• Mise en place et suivi des réservations de stocks Ecom en fonction du niveau de risque sur les stocks et du plan d’animation Estore (kitting et allocation du stock)
• Suivi hebdomadaire des ruptures et de la mise à jour des quota / trimestriel des surstocks

Projets & amélioration continue

-Participer à la transition de l’entrepôt E-commerce : mise en place de nouveaux outils de suivi/gestion des stocks et du change sur le périmètre Ecom.

-Piloter le processus mensuel de S&OP

• Suivi et analyse des chiffres du BNP en début de mois
• Organiser et animer la réunion S&OP avec les participants clés (analyse forecast vs budget, projection moyen / long terme, fin de vie et suivi des lancements

-Suivi des KPI : analyse des performances concernant la fiabilité des prévisions (Sales Forecast Accuracy et Bias).

Vous êtes :

• Diplômé(e) d’un bac+5 commercial ou ingénieur, avec une spécialisation supply chain
• Organisé(e) et rigoureux(se)
• Doté(e) d’excellentes qualités relationnelles
• Intéresse(e) par la manipulation des données, bon esprit d’analyse et de synthèse
• Un(e) bon(ne) communicant(e)

Vous apportez :

• 2-5 ans d’expérience réussie dans un environnement de distribution de produits de consommation courante en tant que demand et/ou supply planner
• Excellentes compétences analytiques
• Excellente maîtrise des outils informatiques de gestion de données (Excel et Power Query)
• Bonne connaissance des ERP (M3) et des différents outils de reporting
• Anglais professionnel et français courant

Nous avons :

• Près de 70 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend
• Des produits uniques et des services innovants
• Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être
• Une culture d’entreprise bienveillante et inclusive
• Des opportunités de développement
• Une offre de formation riche
• Une rémunération et des avantages attrayants
• Un environnement de travail flexible, avec jusqu’à 2 jours de télétravail par semaine

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs et nos collaboratrices comme à nos client⸱ es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d’offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

Si dans le cadre d'un handicap vous nécessitez une adaptation du processus de recrutement, vous pouvez nous contacter à [email protected].

Pour en savoir plus sur notre groupe et nos engagements pour les personnes et la planète, visitez notre site www.groupeclarins.com.

Beauty Coach (Full Time & Part Time)

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Coach (Full Time & Part Time)  based in McArthurGlen Swindon 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com