Ready to bring passion into your career?

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.

We are looking for an Executive – Supply Chain Operations, Asia Pacific to work in the Regional Supply Chain Operations team.

About the Job

In charge of daily customer service operational duties, encompassing creation and follow-up on customer orders (Travel Retail, Domestic, Agent and Subsidiaries Markets) to ensure full compliance towards both internal & external requirement and controls.

Together with the Regional Supply Chain Operations team, he/she is to follow through with the logistics service provider on all day-to-day operations matters to ensure sustainable service level.

The Operations Executive is expected to contribute directly to the KPI of Logistics & Operations functions. He/she is also to ensure continuous focus into process agility and demonstrate ability to thrive in dynamic environment.

Mission 1: Order Processing

• Management of orders/return orders received from Regional Business team including Agents, Travel Retail, Domestic sales, and APAC Subsidiaries
• Ensure accurate and timely order processing respecting both Clarins & 3PL cut off timings; to follow up with Business teams if orders are not submitted timely
• Ensure required shipping documents are prepared and supplied on time
• Ensure accurate and timely invoices validation respecting Finance cut off requirements for month end closing procedures; to understand and control 3PL timeliness in order to respect Finance cut off
• Be able to manage conflicting demands affecting orders cut off timing across all stakeholders (business team, finance, 3PL)
• Be competent & fluent in Clarins ERP system to be effective backup for operations team

Mission 2: Coordination

• Liaise between Business team and 3PL on shipment schedules for regular export as well as adhoc urgent arrangements
• Communicate and address customer’s feedbacks and/or queries relating to their orders or shipment, inclusive of shipment discrepancies investigation with 3PL
• Coordinate with 3PL for local departmental stores deliveries as well as with domestic sales team
• Support Quarterly free requisitions and monthly staff purchases for Clarins office staffs
• Coordinate adhoc merchandising and/or samples request from Regional departments

Mission 3: Follow Up and Support

• Detailed and clear awareness of GST compliance requirements governing invoicing for export and domestic sales
• To have knowledge on 3PL’s proposals on cost effective modes of dispatch (for export) and advise customers likewise of the best option
• Timely and courteous responses towards all customers (internal & external) enquires
• Be able to work with 3PL and Customer Service team to consider proposal and derive solution to support customer’s needs
• Be team player and lend support to operations team as and when required
• Timely & accurate filing of work files upon closure of orders, including record retention of export documents for GST compliance

Mission 4: Process Improvement

• Areas of opportunity should be focused on risks mitigation or inefficiencies. Proposals should include clear indication of targeted areas of opportunities, what will be the expected outcome and implementation plan proposal
• Proposed solution should also include revision or fine-tuning of KPIs to ensure changes / improvements are made to the right areas of opportunity

Mission 5: Business Review

• Involve in regular meetings with Business Teams, 3PL or Internal Supply Chain team

Other responsibilities may be added to the above, which are consistent with the title EXECUTIVE – SUPPLY CHAIN OPERATIONS, ASIA PACIFIC

About you:

You are a Clarins fit if you have:

Soft and Leadership Skills:

• Pleasant personality with good interpersonal & communication skills (fluent in spoken and written English)
• Able to function well independently in a team while keeping strong team player mindset
• Ability to demonstrate a good understanding on process flows and connectivity
• Good interrelation skills : listening and communication skills
• Good analytical and creative problem-solving skills
• Knowledge of good import/export & logistics requirements as well as constraints
• Able to cope with repetitive steps while keeping mental clarity to explore better processes
• Basic understanding of the customers’ needs and sensitivity to the business

Essential qualifications:

• Diploma in Logistics/Supply Chain/Shipping or related fields of study
• With >3 years of operational experience in customer’s order management, customer service and dealing with logistics service provider in areas of order preparation and import/export freight management

Preferred qualifications:

• Knowledge of informatics ERP tools (Infor M3, AS400, SAP, JD Edwards) will be a plus

About the benefits:

• • 71 years of expertise in beauty and spa, with the Clarins and myBlend brands
  • Unique products and innovative services
  • A commitment to Social & Environmental Responsibility embedded in our raison d'être
  • A caring and inclusive corporate culture
  • Development and training opportunities
  • Attractive compensation and benefits
  • A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

CDI - Roboticien

​

Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d'origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ? 

Le poste :

CDI à pourvoir en septembre 2025

Nous recherchons un(e) roboticien(ne) pour rejoindre notre nouvelle usine implantée à Sainte Savine (10) depuis novembre 2024. 

Vos missions :

En tant que roboticien(ne) (h/f/x) au sein de notre usine Clarins située à Sainte Savine, vos missions seront les suivantes : 

Sécurité 

• Respecter et appliquer les règles en vigueur
• Participer aux dialogues sécurité, participer à la culture sécurité en place
• Proposer et réaliser des améliorations sur les moyens de production pour garantir la sécurité du personnel
• Garantir le bon fonctionnement des systèmes de sécurité en place sur les moyens de production
• Appliquer la démarche LOTO à chacune des interventions réalisées en interne ou sous-traitées (autorisation de travail, consignation, etc)

Qualité 

• Respecter et appliquer les règles en vigueur
• Participer aux arbres des causes, recueils des faits pour les EP (en rapport avec son périmètre)
• Rédaction d’une MOD à chaque modification majeure
• Rédaction de cahiers des charges pour chaque projet
• Garantir que chaque intervention sous-traitée fait l’objet d’un rapport, et l’archiver dans la GMAO
• Rédiger des rapports dans le suivi technique / dans la GMAO pour chaque intervention réalisée 

Performances

• Garantir la disponibilité des moyens de production et traiter l’obsolescence du matériel
• Participer au point de performance et prendre en compte les actions de son domaine de compétence
• Participer à la rédaction des arbres des causes pour lesquels il/elle est invité(e)
• Participer au dépannage en coopération avec les chefs d’équipe technique, et formaliser l’analyse avec un arbre des causes
• Définir et Garantir le niveau de stock des pièces indispensables de son périmètre
• Proposer et réaliser des améliorations sur le flux de production, amélioration du TRS
• Consulter les fournisseurs, faire faire des devis, piloter des chantiers d’amélioration et de modernisation
• Assurer le dépannage des installations automatisées et robotisées (automates, robots, interfaces Homme-machine, capteurs/actionneurs) en collaboration avec les équipes de maintenance
• Diagnostiquer les pannes complexes et intervenir rapidement pour minimiser les temps d'arrêt de production
• Réaliser les modifications, mises à jour ou reprogrammations sur les automates, robots et systèmes de supervision, selon les besoins de production ou les évolutions techniques
• Participer à la maintenance préventive des équipements automatisés en intégrant des outils de diagnostic avancés
• Proposer et mettre en œuvre des améliorations techniques visant à fiabiliser les équipements et à réduire les interventions curatives
• Accompagner les projets d’intégration de nouveaux équipements automatisés ou robotisés (réglages, essais, mise en service)
• Rédiger et maintenir à jour les documents techniques (plans, programmes, schémas électriques, procédures de dépannage)
• Assurer une veille technologique sur les évolutions en automatisme et robotique afin de soutenir l’innovation continue dans l’atelier
• Former et assister les techniciens de maintenance sur les interventions liées à l’automatisme et à la robotique 

Management 

• Travailler en collaboration étroite avec les chefs d’équipe technique et le technicien planificateur
• Être à l’écoute des besoins des différents services de production
• Accompagner, former des techniciens de maintenance transverse sur le process automatisme (back up)
• Accompagner le personnel de ligne dans la maitrise de la conduite de ligne
• Transmettre, expliquer, rapporter au personnel en interaction avec ses tâches réalisées
• Tutorer un stagiaire, un alternant le cas échéant 

Déplacements possibles selon les projets sur nos autres sites (Cergy Pontoise / Amiens).

Participation aux astreintes techniques selon roulement défini au sein du service maintenance.

Votre profil :

• Vous êtes diplômé(e) d'un Bac+2 en robotique/automatisme 
• Vous possédez une expérience d’au moins 2 ans dans ce domaine et dans un environnement industriel en cosmétique / pharmaceutique / agroalimentaire. 

Vos compétences techniques, managériales & soft skills :

• Maitrise des robots industriels FANUC
• Création, lecture, modification et optimisation des programmes FANUC 
• Création et modification de programme automate
• Analyse de défaillances, rédaction de plan d’action
• Rédaction d'arbre des causes
• Rédaction de cahier des charges ; consultation fournisseurs 
• Rédaction de rapports d’intervention
• Rédaction de rapports pour sa hiérarchie
• Structure, organisation et archivage des données
• Savoir travailler en équipe, partager son savoir, et savoir communiquer en se mettant au niveau de son interlocuteur
• Travailler dans le respect des autres, des règles en vigueurs
• Être organisé(e)
• Être dynamique
• Être curieux(se)
• Être audacieux(se), force de proposition
• Être autonome
• Savoir communiquer
• Avoir envie d’apprendre
• Aimer les challenges 

À propos des avantages :

Avantages (environnement de travail, 13ème mois, mutuelle, PEE, PERECO, allocation de produits, repas, achats de produits à des prix réduits, salle de sport en cours.)

Nous avons :

70 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend

Des produits uniques et des services innovants

Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être

Une culture d’entreprise bienveillante et inclusive

Des opportunités de développement

Une offre de formation riche

À propos du Groupe Clarins

Entreprise mondiale de soins de la peau et de maquillage certifiée B-Corp, le Groupe Clarins incarne une histoire familiale engagée, avec une passion profonde pour l’innovation et un esprit d’indépendance. Notre raison d’être – « Rendre la vie plus belle, transmettre une planète plus belle » – est inscrite dans nos statuts.

Conformément à notre double mission RSE – « Prendre soin des personnes, prendre soin de la planète » – nous sommes fiers d’offrir un environnement de travail épanouissant et stimulant, propice au développement de chacun.

Cette culture d’entreprise nous a permis d’être certifiés par Forbes World’s Best Employers 2024, Forbes World’s Best Employers 2024 for Women.

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous. 

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs comme à nos client.es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d'offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

Nos offres sont accessibles aux candidats ayant un statut RQTH. Si dans le cadre d’un handicap vous nécessitez une adaptation du processus de recrutement, vous pouvez nous contacter à [email protected]

Pour en savoir plus sur notre groupe et nos engagements, rendez-vous sur : www.groupeclarins.com

CDD – Chef de Produits Marketing Développement Soins Junior  - H/F/X

Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d’origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ?

Le poste :

CDD de 4 mois à pourvoir dès que possible (remplacement congés maternité).

Poste basé à Paris 17ème.

Au sein du Département Marketing Développement Soins du groupe Clarins, nous recherchons un.e Chef.fe de Produits Développement Soins Junior pour rejoindre notre équipe Body care dynamique et passionnée. Le/la Chef.fe de Produits développement Soins Junior a pour mission de créer des nouveaux produits au sein des franchises Corps, Solaire et Aroma. Il/elle est l'interface privilégié.e entre la R&D, les services supports, les équipes industrielles et les fournisseurs externes.

La mission :

Les principales missions du ou de la Chef.fe de Produits Développement Soins Junior seront :

Mission 1 : Suivi des performances de ses lignes et de l’évolution de ses marchés, parfaite connaissance de son portefeuille produits

• Suit les résultats de son portefeuille de produits en volume et en CA (données interne et panels externes type NPD/Beauty Research)
• Connait parfaitement l'univers concurrentiel de son périmètre (ranking produit, nouveautés, produits leaders, PdM,…)
• Suit et analyse les remontées terrain (revue des performances post-commerciales, feedbacks marchés, synthesio, blogs consommatrices, réseau sociaux…)
• Parfaite connaissance des lignes dont il/elle a la charge (historique, concepts, innovation, texture, actifs, positionnement prix, volumes…)
• Evalue le potentiel des produits et s’assure de leur rentabilité grâce à la maitrise des outils mis en place (fiche de rentabilité, positionnement PPI,…) et à la sollicitation des métiers (contrôle de gestion, coordination labo…)

Mission 2 : Créer de nouveaux produits au sein de ses franchises (+ projets prospectifs)

• Proposition et développement de nouveaux produits orientés clients, désirables et « out of the box»,
• Participe à la définition des objectifs et à l'estimation du potentiel des produits inscrits au plan marketing,
• Participe à la création des parcours clients et des « hooks »,
• Suit ses plannings de développement, veille au respect des délais, rôle d'alerte auprès des interlocuteurs internes/externes et anticipe les jalons selon les plannings amont et aval (plateformes, réunions, 360°…) afin de préparer les éléments nécessaires pour ces échéances,
• Préparation des briefs projets, suit et synthétise les tests en interne / évalue et valide les formules soumises et debrief labo / suit les projets en réunion labo & coordo (suivi de projet)
• Pense éco-conception dans toutes les étapes de développement (concept, développement packaging, briefs aux métiers supports, …)
• Participe aux différentes étapes des plans de lancements à court et moyen terme (veille, présentations, …)
• Fait un suivi de qualité de l’ensemble des étapes de développement avec les équipes internes et les studios (briefs, suivi des maquettes, préparation des réunions…)
• S’assure de la disponibilité du matériel nécessaire pour les différentes présentations (maquettes, mise à jour des présentations suite aux commentaires, tests…)
• Conceptualise en proposant des 1ères trames de présentations abouties (dossier marketing, plateformes, présentation, …)
• Actualise les outils de suivi produit : tableau de gamme, PPC, tableau des discontinuations, …
• Participe aux différentes étapes du 360° (briefs, workshops, retour de briefs, …)
• Travaille « main dans la main » avec les autres départements via des points réguliers pour favoriser les échanges,

Mission 3 : Veille concurrentielle / Prospective

• Participe à des sujets prospectifs transversaux pour développer et enrichir l’expérience client
• Réalise une veille nouveautés internationales avec recommandation de pistes prospectives
• Participe aux Salons Cosmétiques Internationaux afin d'identifier innovations packs/formules
• Réalise une veille des moyens supports nécessaires à soutenir les lancements de son périmètre (échantillon, brochure, PLV, retail…) et met à jour les outils nécessaires à la présentation de ces moyens moteurs
• S'informe des Tendances du moment et partage avec l'équipe (conférences, expositions, web…)

Vous êtes :

• A l’écoute, enthousiaste et curieux.se d’esprit
• Réactif.ve, doté.e de capacités d’analyse
• Rigoureux.se, créatif.ve et autonome
• Sensible à l’esthétique
• Force de proposition
• Orienté.e business

Vous apportez :

• Un diplôme de niveau Bac+5 avec une spécialisation en marketing
• Une expérience d’au moins 2 ans en qualité de chef de produit développement dans l’industrie cosmétique ou l’industrie du luxe (hors stages / alternances).
• Une maitrise de l'environnement Microsoft (Teams, Outlook, Excel, PowerPoint.) et une aisance avec les outils informatiques
• Des compétences rédactionnelles et d’expression orale
• Une excellente maîtrise de l’anglais

Nous avons :

• Près de 70 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend
• Des produits uniques et des services innovants
• Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être
• Une culture d’entreprise bienveillante et inclusive
• Des opportunités de développement
• Une offre de formation riche
• Une rémunération et des avantages attrayants
• Un environnement de travail flexible, avec jusqu’à 2 jours de télétravail par semaine

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs et nos collaboratrices comme à nos client⸱ es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d’offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

Nos offres sont accessibles aux candidats ayant un statut RQTH. Si dans le cadre d’un handicap vous nécessitez une adaptation du processus de recrutement, vous pouvez nous contacter à [email protected]

Pour en savoir plus sur notre groupe et nos engagements pour les personnes et la planète, visitez notre site www.groupeclarins.com.

Ready to bring passion into your career?

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.

We are looking for a CRM Analyst to work on the APAC Digital, CRM, E-commerce team.

About the Job:

In the APAC Digital, CRM, E-commerce team, the CRM ANALYST, APAC is working closely with the APAC CRM team to embrace & progress new data capabilities for the Group and local

markets. He/she will own the 360 customer analytics for the region, working together with APAC & Global CRM, Data, eCom & Customer Care teams.

He/She will assist in generating insights into member behaviour across touchpoints with the objective of driving customer loyalty.

He/She will be responsible for conducting data analyses on key products/franchises to see the impact on retention, recruitment and cross sell.

He/She will also enhance data literacy in the Region by driving & sharing data projects/tools/analyses beyond CRM teams. As such, he/she will be an expert on Clarins Data Architecture & Flows for APAC and be responsible for all data-related projects.

1. APAC CRM Reporting & Performance Monitoring

Own the end-to-end reporting of CRM KPIs across APAC. Maintain and refresh existing dashboards, while

designing new Tableau dashboards to support evolving business needs.

2. Develop Scalable Reporting Tools

Leverage Tableau and Datalake to create automated, self-serve dashboards that enable local markets to access performance insights efficiently and independently.

3. Campaign Analysis & Member Insights

Enhance analysis capabilities for P1 marketing campaigns and Members Day activations. Deliver actionable insights (Start / Stop / Continue) and identify opportunities for cross-sell and link-sell within CRM segments.

4. Market-Level Analytical

Support Act as a problem-solver for APAC markets by addressing ad hoc data queries that go beyond standard dashboards (e.g., Salescube, Tableau, Qlik).

5. Cross-Functional Business Partnering

Provide analytical support to cross-functional teams including E-commerce, Marketing, Retail, and others. Ensure alignment and consistency in insights and KPIs.

About you:

You are a Clarins fit if you have: 

Soft and Leadership Skills:

• • Team player with interpersonal skills
  • Meticulous, systematic and methodical
  • Open-minded, adaptive to change and flexible in an evolving fast-paced environment
  • High sense of ownership

Essential qualifications:

• Bachelor’s degree and above in Computer Science/Engineering, Business/Data
• Analytics, Information Technology, Statistics and other related fields
• Minimum 1-3 years’ experience in CRM and/or Data Analytics, ideally in a similar industry
• Previous relevant experience(s) in B2C CRM will be advantageous, preferably in an international retail environment
• Intermediate to advanced knowledge in SQL and/or Python
• Familiarity & experience in Tableau & QlikSense. Experience in other data visualization tools advantageous

Preferred qualifications:

• Intermediate to advanced knowledge in SQL and/or Python
• Previous relevant experience(s) in B2C CRM will be advantageous, preferably in aninternational retail environment
• Other advantageous technical skills: IBM Cognos Analytics, SAS, SPSS, Advanced Microsoft Excel, Google Analytics, Adobe Campaign, Snowflake, Cloud ecosystems (Azure, AWS, GCP, etc) Experience working with databases & large datasets, predictive models, advanced analytics
• Strong presentation skills with excellent written and verbal communication skills
• Good with numbers, have strong analytical skills and problem-solving capabilities

About the benefits: 

• • 71 years of expertise in beauty and spa, with the Clarins and myBlend brands
  • Unique products and innovative services
  • A commitment to Social & Environmental Responsibility embedded in our raison d'être
  • A caring and inclusive corporate culture
  • Development and training opportunities
  • Attractive compensation and benefits
  • A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

CDD - E-Store Project Manager Europe - H/F/X

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

The role :

CDD of 5 months to be filled from October 2025

Based in Paris 17

As part of the E-Commerce Europe team and reporting to the head of E-Store and Category Management Europe, the E-Store Project Manager is responsible for the day to day management of 2 European website.

What you’ll do :

Mission 1: Management and implementation of commercial animation plan

• Participation in the creation and implementation of sales promotion plan
• Coordination with different levers of the Ecommerce team (E-CRM, Acquisition…), working together to optimize results
• Configuration of campaigns (promotions and content) in the E-commerce platform (CMS - SFCC)
• Follow-up of sales target, propose business solutions or activations
• Coordination of the creation of assets with designers to support promotions
• Benchmarking and proposals for business optimization

Mission 2: Catalogue Management                                               

• Follow-up of stock management; anticipate out of stock issues, catalogue update
• Accompany new launches with a dedicated launch plan
• Optimize product catalogue and pages: filters, categorization…

Mission 3: Online merchandising

• Define and implement the e-merchandising strategy in coordination with local subsidiary (according to product launches, trade animations, promotions…)
• Coordinate and optimize the flow of content between the brand team and the subsidiaries
• Continued optimization of Internal Search Engine (SFCC)
• Implement tracking and analyse the performance of campaigns to optimize UX

Mission 4: Reporting on E-Commerce activity

• Daily/monthly/weekly/ad hoc reporting on site activity and key KPIs: orders, turnover, AOV…

Mission 5 : Projects

• Participate in the management of Ecommerce projects
• Regular UAT sessions related to the roll-out of new features and projects

Mission 6 : Regional Role

• Provide ongoing support to the region (e-store management, strategic, resolution of technical issues)
• Coordinate and lead monthly meetings with EU markets to share best practices and help them with local needs and challenges

Mission 7 : UX & CRO optimization

• Lead the CRO strategy for the region (working closely with AB Tasty) and build the EU roadmap
• Accompany other European markets in the deployment of their local CRO strategy
• Adopt a user centric approach to optimize and personalize the customer journey onsite

You are :

• A communicative person with excellent relational skills
• Creative and adaptable
• Organized and rigorous, with a strong attention to detail
• Able to prioritize
• Aligned with Clarins values
• Fluent in French and English

You have :

• Minimum of 2 years of experience in E-Commerce
• A Master’s degree (from a university or business school), specialized in Digital
• Technical skills : Knowledge and experience working with a CMS (SFCC mandatory), GA, JIRA, AB Tasty, Figma, Tableau, Qlicksens, Adyen

We have :

• 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA.  We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

Our job offers are accessible to candidates with RQTH status. If you have a disability that requires us to adapt our recruitment process, please contact us at [email protected]

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.

Votre fonction :

En tant qu'esthéticienne Clarins, vous travaillez dans notre Boutique & Skin Spa où vous effectuez des soins du visage et du corps, des applications en cabine, du conseil et de la vente. Vous êtes responsable de la prise de rendez-vous avec les clients et de votre cabine. De plus, vous participerez activement à la vie et au développement de la Boutique & Skin Spa.

Vos responsabilités :

Dans un contexte où l'expérience est au cœur des attentes des clients et où le retail doit trouver sa place dans un monde de plus en plus digitalisé, notre objectif est de rendre unique la vie de nos clients et de nos collaborateurs à travers l'émotion, la beauté et le plaisir.

En tant que collaboratrice de Clarins, vous devenez l'ambassadrice de la marque et garantissez un service d'excellence chez Clarins.

Votre rôle est de :

- Accueillir les clients, les écouter et leur proposer un rituel de beauté adapté et personnalisé grâce à votre connaissance approfondie des produits.

- Réaliser des soins en cabine et des applications de produits en boutique selon les protocoles Clarins (soins et applications de maquillage).

- Participer activement à la croissance du chiffre d'affaires en contribuant aux activités de prospection et de fidélisation, aux événements et aux partenariats et en proposant de nouvelles idées commerciales.

- Participer activement à la vie de la Boutique & Spa et de l'équipe :

o mise en œuvre de concepts de merchandising

o Traiter les commandes, le réapprovisionnement des stocks et l'inventaire.

o Assurer les normes d'hygiène et l'ordre.

o Participer à l'organisation des activités de la Boutique & Skin Spa

o S'engager à adopter un comportement et une apparence en accord avec l'image de marque, conformément aux directives

o Participer à la rédaction des rapports, à la gestion des e-mails et à la gestion des protocoles  de la caisse.

- Utiliser les outils et documents mis à disposition pour : Mettre en œuvre des recommandations de produits, des outils de suivi de caisse et de vente, ainsi que des actions organisées par la marque.

Vous êtes :

• - Motivée et proactive
• - Flexible et ouvert
• - Orientée vers les résultats
• - Orientée vers le client
• - Passionnée par la beauté

Vous disposez de :

•  Un CFC d'esthéticienne ou une formation équivalente
•  Idéalement, 5 ans d'expérience dans le domaine de l'esthétique
•  Une excellente maîtrise des bases du massage et des techniques de vente
•  Une excellente connaissance du marché des cosmétiques
•  Une parfaite maîtrise orale du Fran et de bonnes connaissances de l'anglais
•  Une présentation professionnelle et soignée
•  Vous aimez le blended learning et vous vous investissez volontiers pour que vos connaissances soient toujours à jour.
•  Les médias sociaux et le monde numérique font partie de votre quotidien et vous êtes curieuse d'être "up-to-date" en ce qui concerne les dernières tendances en matière de beauté.

Beauty Therapist (15hrs/Pw)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:
Delivering treatments and exceptional client care, you'll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you'll do:
Maintain a high standard of customer service by carrying out professional treatments in accordance with Clarins (UK) Ltd treatment guidelines
Be responsible for selling the unique brand differentiation and the link with the ingredient stories, product benefits and usage of recommended homecare products both within the Spa and when promoting the brand on counter
Focus on customer loyalty, keeping customers returning to the brand
Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
Have the confidence to overcome selling challenges
Ensure a high standard of hygiene is maintained in the Clarins treatment room, reception and laundry area

You are:
Passionate about skincare and beauty
A confident and articulate communicator
Comfortable in a target driven environment
Customer-focused and results-oriented

You have:
NVQ 2 & 3 or equivalent Beauty Therapy qualification
Experience in a hands on beauty or retail role with exceptional customer service skills
Commercial awareness
Ability to be flexible and work shifts including weekends and evening

We have:
Competitive compensation package
28 days annual leave (inclusive of bank holidays)
Clarins For You - Our Reward and Benefits Platform
Generous employee discount and training allocation
Potential to earn up to 3% performance based bonus
Career Development opportunities
Access to a range of Wellbeing services through our Employee Assistance Programme
 

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

About Clarins GroupA B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.To learn more about our group and our commitments to people, visit www.groupeclarins.com.Equal opportunity employerWe believe in making life more beautiful for our employees and our customers.Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Beauty Coach (15hrs/pw)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

About Clarins GroupA B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.To learn more about our group and our commitments to people, visit www.groupeclarins.com.Equal opportunity employerWe believe in making life more beautiful for our employees and our customers.Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Beauty Coach (11.68hrs/pw)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

About Clarins GroupA B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.To learn more about our group and our commitments to people, visit www.groupeclarins.com.Equal opportunity employerWe believe in making life more beautiful for our employees and our customers.Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com 

Beauty Therapist (36.5hrs/wk)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Therapist (36.5hrs/wk)  based in JLP Newcastle Spa 

We have:

• Competitive compensation package
• 33 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind and are always questioning how things can be done better, the ability to take risks and accept new challenges, join us!

The role:

Delivering treatments and exceptional client care, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Maintain a high standard of customer service by carrying out professional treatments in accordance with Clarins (UK) Ltd treatment guidelines
• Be responsible for selling the unique brand differentiation and the link with the ingredient stories, product benefits and usage of recommended homecare products both within the Spa and when promoting the brand on counter
• Focus on customer loyalty, keeping customers returning to the brand
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Have the confidence to overcome selling challenges
• Ensure a high standard of hygiene is maintained in the Clarins treatment room, reception and laundry area

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Customer-focused and results-oriented

You have:

• NVQ 2 & 3 or equivalent Beauty Therapy qualification
• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Ability to be flexible and work shifts including weekends and evening

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).