CDD – Chef de Projet Coordination Catalogue Clarins - H/F/X

Prêt à insuffler de la passion à votre carrière ?

Le Groupe Clarins est une entreprise familiale française, acteur mondial de référence dans le soin et le maquillage et présent dans plus de 150 pays.

Le poste :

CDD à pourvoir dès début Mars 2026 jusqu’à fin Décembre 2026. Basé à Paris 17ème.

Le/la chef.fe de projets Coordination Catalogue Clarins a pour mission principale de faciliter et fiabiliser le processus de modification catalogue (reformulation et modification packaging) : Il/elle assure un rôle de support et de chef d’orchestre de l’équipe projet en supervisant les différentes étapes. Le/la chef.fe de projets manage transversalement les métiers impliqués dans les modifications des produits.

La mission :

Dans un contexte où les exigences règlementaires sont de plus en plus nombreuses, l’équipe se renforce avec le recrutement d’un/une chef.fe de projet coordination catalogue qui a pour principales missions de : 

• Collecter toutes les modifications nécessaires sur les références catalogue et préparer le support de présentation pour validation par la direction,
• Partager les grands jalons des nouveaux projets après estimation avec son manager en fonction des modèles de la Marque,
• Construire, mettre à jour régulièrement le planning, suivre les étapes clés du développement,
• Organiser et animer les réunions d'avancement projet (Comité de Pilotage / close teams),
• Mettre en œuvre et suivre les plans d'actions en cas de dérive ou de problème rencontrés lors du projet et assurer le bon niveau de communication et reporting en transmettant les éléments permettant les arbitrages et décisions ;
• Dans le cadre d’un changement de référence validé pour une modification, assurer la mise en place et le suivi de celui-ci en collaboration avec les équipes concernées (PMD, Supply et Données Techniques (DT)),
• Assurer le suivi des ordres de modifications techniques post-lancement (règlementaire/pack/artworks…) avec les différentes équipes métiers et les DT,
• Se positionner en tant que référent sur les projets qui lui sont confiés,
• Contribuer à la mise à jour des données permettant l’extraction d’indicateurs de performance des processus catalogue et réalise des retours d'expériences projet,

En supplément de ses Rôles et Responsabilités et en cas de nécessité liée à une surcharge d'activité, le/la chef.fe de projet catalogue sera amené.e à effectuer d'autres missions temporaires telles que :

• Piloter les modifications des artworks primaires et secondaires des produits ventes et satellites selon les processus définis en interne
• Se positionner en tant que référent.e sur le projet
• Participer aux workshops hebdomadaires
• Piloter le suivi de projet (Copil)
• Piloter le suivi de projet dans l’outil de gestion (02T)

Globalement le/la chef.fe de projet Coordination Catalogue veillera à :

• Fédérer et challenger l'ensemble des métiers dans la recherche du bon équilibre entre les solutions et moyens mis en œuvre vs les enjeux et la priorité du projet ;
• Mettre en œuvre et suivre les plans d'actions en cas de dérive ou de problème rencontrés lors du projet et assurer le bon niveau de communication et reporting en transmettant les éléments permettant les arbitrages et décisions ;
• Assurer un rôle de support à l’équipe projet pour l’utilisation de O2T et être force de proposition pour des optimisations de l'outil ou des modèles de planning ;
• Contribuer à la mise à jour des données permettant l’extraction d’indicateurs de performance du processus et réaliser des retours d'expérience projet.
• Relancer les différents métiers sous forme d’alertes afin de garantir les respects des timings via O2T.

Vous êtes :

• Doté.e d’un bon esprit d’équipe et avez une réelle capacité à fédérer
• Doté.e d’un excellent relationnel, êtes un.e bon.ne communiquant.e
• Synthétique, analytique et rigoureux.se
• Apte à gérer les changements et les imprévus et avez de bonnes qualités organisationnelles
• Orienté⸱e clients et orienté⸱e résultats

Vous apportez :

• Un diplôme de niveau bac+5 de type école de commerce ou ingénieur.
• Une très bonne connaissance du monde industriel et des différents acteurs de la chaine de développement produit cosmétique.
• Une expérience réussie de 3 à 5 ans dans des fonctions similaires.
• De solides compétences en gestion de projets.

• Une bonne connaissance des outils du Pack Office (Excel notamment) et avez une forte sensibilité avec les systèmes d’information.
• Un niveau d’anglais professionnel.

Nous avons :

• Plus de 70 ans d’expertise dans la beauté et le spa, avec nos marques Clarins et myBlend

• Une culture d’entreprise bienveillante et inclusive : Chez Clarins, nous croyons que nos collaborateurs sont au cœur de notre réussite. Découvrez nos valeurs et notre environnement de travail sur notre page Welcome to the Jungle

• Une rémunération attrayante et un accord d’intéressement & participation
• Des avantages : santé, retraite, transport, sport & culture, CSE, allocation de produits, restaurant d’entreprise, etc
• Des opportunités de développement et une offre de formation riche, dont un accès illimité à notre outil Digital Learning
• Un environnement de travail flexible, avec jusqu’à 2 jours de télétravail par semaine (à partir de 4 mois d’ancienneté)

À propos du Groupe Clarins

Référence mondiale du soin et du maquillage, le Groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Labellisé B Corp, le Groupe affirme son engagement en faveur d’une beauté responsable. Sa raison d’être est de : « Rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Fidèles à notre double mission RSE, « Prendre soin des personnes, prendre soin de la planète », nous sommes fiers d’offrir un environnement de travail stimulant, où chacun peut atteindre son plein potentiel.

Dans cette dynamique, nous sommes signataires de la charte d’engagement LGBT+ de L’Autre Cercle, affirmant notre engagement en faveur de la diversité, de l’égalité des droits et d’un environnement de travail inclusif, respectueux et sans discrimination.

Cette culture unique nous a permis d’être reconnus par Forbes comme l’un des Meilleurs Employeurs au Monde 2024 et l’un des Meilleurs Employeurs au Monde 2024 pour les Femmes.

Pour en savoir plus sur notre groupe et nos engagements, rendez-vous sur www.groupeclarins.com.

L’égalité des chances chez Clarins

Nous croyons fermement en notre mission : rendre la vie plus belle, pour nos collaborateurs comme pour nos clients.

L’inclusion et la diversité sont au cœur de notre culture. Chaque jour, nous nous engageons à bâtir un environnement de travail inclusif et équitable, où chacun peut s’épanouir et donner le meilleur de soi-même.

Nous accueillons toutes les candidatures et sommes membres de l’Organisation internationale du travail (OIT) ainsi que de l’Employers Network for Equity and Inclusion (ENEI).

Nos offres sont accessibles aux candidats ayant un statut RQTH. Si dans le cadre d’un handicap vous nécessitez une adaptation du processus de recrutement, vous pouvez nous contacter à [email protected]

Pour en savoir plus sur notre groupe et nos engagements pour les personnes et la planète, visitez notre site www.groupeclarins.com 

CDI – Conseiller Beauté H/F/X – Outlet Miramas

Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d’origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ?

Le poste :

Nous recrutons 2 postes de Conseillère Beauté, en CDI à pourvoir à partir d’avril 2026

Basé à Miramas 13400

En qualité de Conseiller(e) Beauté, vous êtes un(e) ambassadeur(rice) de la marque et de son caractère unique. Vous êtes à l’écoute des clients(es) et de leurs problématiques, vous donnez des conseils beauté pertinents et cultivez des relations de confiance, permettant à chaque client(e) de se sentir unique.

Vous faites partie d’une équipe et vous avez des objectifs individuels, vous contribuez activement à ceux de l’équipe : planification et réalisation des actions du comptoir, optimisation des nouveaux lancements, établissement et fidélisation d’une base de clientèle. 

La mission :

• Offrir aux clients(es) la meilleure cérémonie de vente de Clarins
• Connaître et gérer sa clientèle
• Connaître son offre, proposer des combinaisons de produits et des produits alternatifs
• Être un(e) ambassadeur(rice) de la marque et activer son réseau
• Contribuer aux performances commerciales
• Garantir l’excellence opérationnelle (appliquer les standards et règles de présentation Clarins, maitriser les processus et outils de point de vente)
• Garantir l’attractivité du point de vente

Vous êtes :

• Passionné(e) par la beauté
• Orienté(e) client et vous aimez le contact avec les clients(es)
• A l’écoute et prévenant(e), faites preuve d’empathie envers les clients(es)
• À l’aise en équipe vous communiquez efficacement au sein de l’équipe et respectez le travail des autres
• Enthousiaste et dynamique
• Proactif(ve), curieux(se) et prêt(e) à apprendre

Vous apportez :

• 1 à 3 ans d’expérience dans la vente
• Expérience dans le secteur de la beauté et/ou de la vente (la connaissance des produits Clarins est un plus)
• Connaissance de l’anglais ou d’une autre langue
• Excellentes compétences de vente et de vente croisée

Nous avons :

• Près de 70 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend
• Des produits uniques et des services innovants
• Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être
• Une culture d’entreprise bienveillante et inclusive
• Des opportunités de développement
• Une offre de formation riche
• Une rémunération et des avantages attrayants

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs et nos collaboratrices comme à nos client.es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d’offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

Nos offres sont accessibles aux candidats ayant un statut RQTH. Si dans le cadre d’un handicap vous nécessitez une adaptation du processus de recrutement, vous pouvez nous contacter à [email protected]

Pour en savoir plus sur notre groupe et nos engagements pour les personnes et la planète, visitez notre site www.groupeclarins.com

CDD Etudiant – Conseiller Beauté H/F/X – Outlet Miramas

Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d’origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ?

Le poste :

Contrat étudiant de 15h par semaine, à pourvoir d’avril jusqu’à fin août 2026.

Basé à Miramas 13400

En qualité de Conseiller(e) Beauté, vous êtes un(e) ambassadeur(rice) de la marque et de son caractère unique. Vous êtes à l’écoute des clients(es) et de leurs problématiques, vous donnez des conseils beauté pertinents et cultivez des relations de confiance, permettant à chaque client(e) de se sentir unique.

Vous faites partie d’une équipe et vous avez des objectifs individuels, vous contribuez activement à ceux de l’équipe : planification et réalisation des actions du comptoir, optimisation des nouveaux lancements, établissement et fidélisation d’une base de clientèle. 

La mission :

• Offrir aux clients(es) la meilleure cérémonie de vente de Clarins
• Connaître et gérer sa clientèle
• Connaître son offre, proposer des combinaisons de produits et des produits alternatifs
• Être un(e) ambassadeur(rice) de la marque et activer son réseau
• Contribuer aux performances commerciales
• Garantir l’excellence opérationnelle (appliquer les standards et règles de présentation Clarins, maitriser les processus et outils de point de vente)
• Garantir l’attractivité du point de vente

Vous êtes :

• Passionné(e) par la beauté
• Orienté(e) client et vous aimez le contact avec les clients(es)
• A l’écoute et prévenant(e), faites preuve d’empathie envers les clients(es)
• À l’aise en équipe vous communiquez efficacement au sein de l’équipe et respectez le travail des autres
• Enthousiaste et dynamique
• Proactif(ve), curieux(se) et prêt(e) à apprendre

Vous apportez :

• 1 à 3 ans d’expérience dans la vente
• Expérience dans le secteur de la beauté et/ou de la vente (la connaissance des produits Clarins est un plus)
• Connaissance de l’anglais ou d’une autre langue
• Excellentes compétences de vente et de vente croisée

Nous avons :

• Près de 70 ans d’expertise dans la beauté et le spa, avec les marques Clarins et myBlend
• Des produits uniques et des services innovants
• Un engagement envers la Responsabilité Sociale & Environnementale intégré dans notre raison d’être
• Une culture d’entreprise bienveillante et inclusive
• Des opportunités de développement
• Une offre de formation riche
• Une rémunération et des avantages attrayants

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs et nos collaboratrices comme à nos client.es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d’offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

Nos offres sont accessibles aux candidats ayant un statut RQTH. Si dans le cadre d’un handicap vous nécessitez une adaptation du processus de recrutement, vous pouvez nous contacter à [email protected]

Pour en savoir plus sur notre groupe et nos engagements pour les personnes et la planète, visitez notre site www.groupeclarins.com

Beauty Coach (17.5hrs/wk)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Coach (17.5hrs/wk)  based in McArthurGlen York 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

CRM/Assistant Manager

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

About the Job

We are seeking a highly analytical and strategic (Assistant) CRM Manager to lead our customer relationship efforts. You are a leader who possesses a "system-wide view" of the business and a deep understanding of the end-to-end consumer journey. You will not only manage the day-to-day member operations but also serve as the architect for our data flows and system integrations.

As a people manager, you will lead a team consisting of one CRM Specialist and one Intern, ensuring that data-driven insights are translated into impactful brand experiences.

What You’ll Do

1. Data Strategy, Process & Analysis

• System Architecture: Maintain a holistic view of the CRM ecosystem; ensure seamless data flow between touchpoints.
• Advanced Analytics: Transform raw data into actionable insights to improve retention, CLV (Customer Lifetime Value), and ROI.
• Data Governance: Oversee data hygiene and processing protocols to ensure accuracy across all marketing platforms.

2. Systems Integration & Project Management

• Global-Local Integration: Lead the localization and implementation of new Global Headquarters (HQ) systems into the local market.
• MarTech Evolution: Act as the key point of contact for technical troubleshooting and system enhancements, ensuring local needs are met during global rollouts.

3. Membership Program Management

• Program Lifecycle: Strategy and execution of membership tiers, benefits, and exclusive loyalty activities.
• Operational Excellence: Guide and mentor the CRM Specialist in inventory and stock management, including accurate forecasting and distribution (allocation) of member-exclusive gifts or products to counters.

4. Brand & Product Campaign Communication

• Omni-channel Orchestration: Develop and integrate all brand-to-member communications across SMS and LINE.
• Personalization: Utilize consumer journey mapping to deliver the right message to the right member at the right time.

About you:

• Experience: 4–6 years in CRM or database marketing; experience in retail/beauty industry is a plus
• System Thinking: Proven ability to see the "Big Picture" and understand how different business units and data points interconnect.
• Consumer Centricity: Expert knowledge of Consumer Journey Mapping and lifecycle marketing.
• Data Fluency: Strong mathematical mindset with a deep understanding of data flows and backend logic. Experience with BI tools (Tableau/PowerBI) is a plus.
• Project Management: Demonstrated experience in managing large-scale system migrations or software implementations.
• Language: Fluency in English and Mandarin (Written and Spoken).

About the benefits:

• 71 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 1 day of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women and to be recognized as a XXX (local certification).

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

Beauty Therapist (36.5hrs/wk)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Therapist (36.5hrs/wk)  based in JLP Liverpool Spa 

We have:

• Competitive compensation package
• 33 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind and are always questioning how things can be done better, the ability to take risks and accept new challenges, join us!

The role:

Delivering treatments and exceptional client care, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Maintain a high standard of customer service by carrying out professional treatments in accordance with Clarins (UK) Ltd treatment guidelines
• Be responsible for selling the unique brand differentiation and the link with the ingredient stories, product benefits and usage of recommended homecare products both within the Spa and when promoting the brand on counter
• Focus on customer loyalty, keeping customers returning to the brand
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Have the confidence to overcome selling challenges
• Ensure a high standard of hygiene is maintained in the Clarins treatment room, reception and laundry area

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Customer-focused and results-oriented

You have:

• NVQ 2 & 3 or equivalent Beauty Therapy qualification
• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Ability to be flexible and work shifts including weekends and evening

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

Beauty Coach (16rs/wk - Maternity Cover)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Coach (16rs/wk - Maternity Cover)  based in Boots Trafford Park 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

Area Manager - Western Cape

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Core Responsibilities

1. Territory & Strategic Management

• Design and optimize call cycles using Skynamo and other CRM tools to maximize coverage and conversion.
• Develop annual and quarterly territory growth strategies (competitor analysis, opportunity forecasting).
• Benchmark area and cross-area performance; allocate resources to prioritize high-impact stores .

2. Advanced People Leadership

• Lead, coach and develop Beauty Coaches across the territory; oversee recruitment, onboarding, performance reviews, succession planning and career development.
• Schedule and manage staffing requirements
• Develop and implement training programs to enhance Beauty Coach  skills and career progression.
• Partner with HR/IR on performance management, disciplinary actions and retention strategies; deliver mid-year and year-end reviews with development plans.

3. Strategic Sales Management

• Own targets and sales responsibility: drive revenue growth and profitability while managing returns and stock.
• Use analytics (Re-Cap, Weekly Files, CRM insights) to forecast trends and create actionable performance plans.
• Negotiate merchandising expansions, in-store Second Point Of Sale  and strategic partnerships to exceed targets.
• Lead weekly/monthly performance reporting and audits; implement corrective actions where required.

4. Marketing Plan Execution & Events

• Execute national and regional marketing plans, including new product launches and in-store activations.
• Identify and coordinate event opportunities (product demos, pop-ups, Make Overs) to drive footfall and new customer acquisition.
• Measure event ROI and integrate learnings into territory planning in collaboration with Trade Marketing Manager.

5. Stakeholder & Market Leadership

• Build and maintain retail relationships; lead joint business reviews and negotiate shared growth initiatives.
• Monitor competitor activity and market trends; deliver strategic insights to mitigate threats and seize opportunities.
• Lead cross-functional action plans with Analytics, Training, Trade OPS and Marketing to resolve issues and implement initiatives.

6. Stock, Supply Chain & Merchandising Optimization

• Enforce stock protocols: promotional allocations, damages, credits/returns and counters and drawers organization.
• Collaborate with Supply Chain to prevent OOS  and improve replenishment cycles.
• Ensure best-in-class merchandising and visual standards across all doors; deliver merchandising training and compliance audits.

7. Finance, ROI & Resource Management

• Manage territory budgets and expense allocations (cell, petrol, events); forecast and control financial variances.
• Track promotion/event ROI and adjust investment to maximize profitability and acquisition.

8. Process, Compliance & Risk Governance

• Ensure compliance with Occupational Health & Safety Policy, company policies and legislative requirements.
• Drive risk mitigation, ensure data integrity in reporting and own ad-hoc executive reporting and special projects.

Key Performance Indicators (KPIs)

• Sell-out target achievement :  monthly/annual YoY growth.
• Territory coverage:  call cycle compliance
• Team performance: Beauty Coach KPI attainment
• Merchandising standards: visual/standards compliance.
• Marketing & events: on-time launches; ROI on promotions/events.
• Financials: Budget adherence
• Strategic outcomes: highest growth YoY in top 10 and BC stores ; actionable insights drive in generic  doors.

Skills & Experience Required

• 5–8+ years in retail sales with progressive responsibility; 3+ years in managerial role.
• Proven strategic sales leadership with targets and sales  accountability.
• Advanced skills in negotiation, data analytics, reporting and executive communication.
• Deep knowledge of the beauty/cosmetic industry, merchandising and marketing execution.
• Matric certificate required; degree in Business, Marketing or related field preferred.

Preferred

• Experience in cosmetics trend forecasting, large-scale event management and territory leadership.
• Familiarity with retail CRM/trade systems  (Skynamo or equivalent), SAP basics and advanced Excel/BI tools.

Personal Attributes

• Strategic and visionary with strong commercial acumen.
• Highly resourceful and proactive problem-solver.
• Exceptional people leader: emotionally intelligent, coaching-oriented and performance-driven.
• Comfortable engaging with senior retail stakeholders and influencing cross-functional teams.

Working Conditions & Travel

• Regular travel across assigned geographical area, flexible hours including weekends for events and launches.
• Hybrid field/office role with significant time in-store and in-market.

Equal Opportunity & Brand Expectations

• Uphold and model Clarins’ brand standards, image, and customer experience expectations.
• Commit to diversity, equity and inclusive leadership practices.

Application Details

• Include updated CV, cover letter outlining strategic achievements (team development, marketing execution), and two references.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

Beauty Coach (22.5rs/wk - Maternity Cover)

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Coach (22.5rs/wk - Maternity Cover)  based in JLP Leicester 

The role:

Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you’ll do:

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro-active and enjoy exploring new sales opportunities
• Customer-focused and results-oriented

You have:

• Experience in a hands on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evening

We have:

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care - volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

Key Account Manager

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Key Responsibilities

Strategic Account Management & Growth

· Develop and execute annual Joint Business Plans (JBPs) aligned with Clarins South Africa’s commercial, category, and brand objectives.

· Translate consumer insights, category performance, and market trends into actionable account strategies within the South African prestige beauty landscape.

· Identify and unlock growth opportunities across distribution, assortment, pricing, promotions, and in-store execution.

· Build long-term, mutually beneficial partnerships with key retail accounts such as Woolworths, Dis-Chem, department stores, and selected independents.

Commercial Performance & Financial Management

· Deliver and exceed sell-in, market share, and profitability targets per account.

· Own the account-level P&L, ensuring disciplined trade spend management, promotional efficiency, and strong ROI.

· Partner closely with the Business and Retail Analyst to align sell-in plans with sell-out realities, identifying risks and opportunities early.

· Collaborate with Supply Chain to drive accurate forecasting, optimal stock levels, and minimal out-of-stocks or overstocks.

Negotiation & Relationship Management

· Build strong, credible relationships with Buyers, Category Managers, and Senior Retail Stakeholders.

· Align support negotiations with marketing and field teams on distribution, space, promotional activity, and innovation launches, ensuring alignment with Clarins’ premium positioning.

· Conduct regular business and performance reviews, tracking progress against KPIs, and agreed objectives.

· Act as the primary point of contact for all commercial matters relating to assigned accounts.

Brand Excellence & In-Store Execution

· Ensure flawless execution of the Clarins brand image across all retail touchpoints.

· Work closely with Trade Marketing, Marketing, and Field Teams to deliver Clarins standards.

· Participate in reviewing planograms, merchandising guidelines, visibility, and space allocation to maximise share of shelf while protecting brand equity.

· Coordinate and execute key commercial moments aligned to the South African retail calendar (Festive, Black Friday, Mother’s Day, Heritage Day, Valentine’s Day, etc.).

Data, Insights & Reporting

· Leverage retailer data (e.g. department store reports, internal sell-out data) to monitor performance and trends.

· Translate data into clear, actionable insights to inform forecasts, sell-in strategy, and account plans.

· Partner with the Business Analyst to ensure data accuracy, alignment, and strong performance narratives for leadership.

Key Performance Indicators (KPIs)

· Sell-in and sell-out vs target

· Market share and distribution growth

· Promotional ROI and trade spend efficiency

· Stock health (returns, cover, aged stock)

· Quality of in-store execution and brand compliance

· Strength of retailer relationships and ROI delivery

Skills & Experience

Experience

· 5+ years’ experience in Key Account Management or Commercial Sales, ideally within prestige beauty, cosmetics, or FMCG.

· Proven experience managing major national retailers

· Strong track record in commercial negotiations and JBP delivery.

Skills & Competencies

· Strong commercial and financial acumen

· Excellent negotiation and relationship-building skills

· Data-driven mindset with the ability to turn insights into action

· Strong planning, forecasting, and execution capability

· Ability to balance commercial performance with premium brand standards

· Confident communicator with strong stakeholder influence

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).