Senior Executive, Talent, APAC

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

Reporting to the Head of Talent APAC, you will deliver recruitment for assigned office roles across APAC and frontline roles in Singapore.

This individual contributor role combines hands-on recruitment with regional employer branding ownership, with approximately 30% of your time dedicated to strengthening employee advocacy and talent attraction.

What you’ll do:

Talent Acquisition Delivery — 65%

• Manage recruitment from intake to onboarding handover, including direct sourcing, screening, interview coordination, candidate communication and offer coordination.
• Partner with HR Business Partners and hiring managers to clarify role outcomes, agree priorities and apply structured interviews and competency-based assessment tools.
• Build proactive office talent pools and recurring Singapore frontline pipelines through direct outreach, referrals and market networking; identify hiring risks and keep stakeholders informed.

APAC Employer Branding — 30%

• Develop and own the APAC employer branding plan, audience priorities, content calendar and campaigns within agreed objectives and resources.
• Create authentic employee, retail, intern and leadership stories through compelling copy, simple filming and short-video editing, aligned with Clarins’ brand.
• Lead the regional employer branding contributor network, guide local content creation and coordinate employee advocacy, campus activity and market activation.
• Evaluate relevant audience engagement, qualified applications and candidate feedback; improve campaigns and maintain evidence for future award submissions.

Recruitment Reporting — 5%

• Maintain accurate vacancy and candidate records in SuccessFactors, refresh established reports and highlight hiring bottlenecks. Campaign measurement forms part of employer branding ownership.

What you have:

• Typically 5-7 years of relevant experience, or equivalent demonstrated capability, with proven full-cycle recruitment delivery and personal ownership of employer branding initiatives.
• Experience taking an employer branding initiative from audience insight and planning through content creation, activation and evaluation. Strong writing, storytelling and practical social content production skills are essential.
• Experience recruiting for office and frontline roles, or comparable service-volume positions, with strong direct sourcing and assessment judgement. 
• Strong stakeholder management and organisation skills, with the ability to mobilise regional contributors, balance hiring priorities and independently deliver agreed plans.
• Fluent English and confidence using recruitment systems, content tools and data to improve outcomes. Experience in beauty, retail, luxury, consumer goods or hospitality is an advantage

We have:

• Over 72 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d’être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 1 day of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

CRM & Customer Engagement Specialist

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

What you will own:

•  Reliable, on-time CRM campaign delivery across all four Nordic markets
• Consistent execution of the loyalty, VIP and prospect engagement plans
• Effective coordination of Customer Care operations and complex escalations
• Clear performance reporting, actionable learnings and well-maintained processes

Area of responsibilities:

CRM campaign production and deployment

• Manage end-to-end production of email and SMS campaigns in line with the commercial and e-commerce calendar, from brief and build to testing, approval, scheduling and post-send checks
• Coordinate content localization and the four market/language versions
• Produce newsletters in HTML using BadSender and set up audiences, targeting, triggered journeys and specific campaigns in Adobe Campaign
• Run rigorous quality assurance across content, links, rendering, tracking, targeting, and settings before launch
• Troubleshoot campaign and platform issues with internal technical teams and external solution providers, including Sinch, BadSender and Email on Acid

Customer Care operations and customer experience

• Act as the day-to-day business contact for the Customer Care centre and the internal second level of support
•             Serve as the escalation point for complex cases and directly handle selected customer requests when required
• Monitor recurring issues, NPS and CSAT; coordinate action plans and follow through with E-commerce, Operations, Marketing and technical teams
•             Keep processes and guidance up to date and use Customer Care and social feedback to identify practical journey improvements
• Support effective use of Zendesk and related customer-service workflows.

Loyalty, VIP and prospect engagement

• Execute the online loyalty programme calendar, including welcome journeys, rewards, member communications and operational follow-up
• Manage targeted engagement plans for VIP customers and prospects, from audience definition to activation and results review
• Support segmentation and lifecycle communications that improve engagement, conversion, retention and customer lifetime value

Performance, data and continuous improvement

• Prepare monthly, quarterly & annual reporting on campaign and customer performance, including deliverability, engagement, conversion, revenue and database growth
• Analyse results by market, segment and lifecycle stage; translate findings into clear tests and optimisation recommendations

Planning, governance & New Projects

• Track the CRM and loyalty operating budget and coordinate reward, material and gifting forecasts and stock needs with the relevant teams
• Coordinate CRM with E-commerce, Paid Media and regional stakeholders
• Contribute to the strategy (with insights on our clients for Mkt/E-store team & with campaigns analysis & recommendations)
• Support the testing and implementation of new features, tools and process improvements
• Monitor relevant competitor activity and customer-engagement practices
• Testing & implementation of new features

With four markets, four local-language versions and a high campaign cadence, a significant part of the role is dedicated to campaign production, localisation, platform set-up, quality control, deployment and customer-care follow-up. 

What will make you successful_

• You enjoy hands-on execution and take pride in accurate, on-time delivery even when several campaigns and market versions are moving at once
• You are highly organised, comfortable prioritising and able to make complexity visible through clear planning and concise communication
• You combine strong attention to detail with a customer-centric and commercially minded approach
• You take ownership, raise risks early and work effectively with multiple teams and external partners
• You are curious and improvement-oriented, while remaining pragmatic about operational realities

Your experience & skills

Experience and technical skills

• At least 3 years of hands-on experience in CRM, lifecycle marketing or campaign operations, ideally within e-commerce, retail, beauty or a multi-market environment
• Proven ability to translate a CRM strategy into effective direct communications across channels, including the definition and implementation of loyalty programmes
• Ability to drive business performance through direct-marketing metrics, segmentation, data analysis and response measurement
• Strong ability to analyse customer needs and turn insights into concrete actions.
• Experience creating content, including copy and visuals, and managing newsletter and owned-media campaign projects
• Hands-on experience with CRM and campaign management platforms; Adobe Campaign experience would be a strong advantage
• Knowledge of Salesforce Commerce Cloud and Zendesk would be an advantage
• Working knowledge of HTML for email; experience with BadSender, Email on Acid or similar tools would be beneficial.
• Strong English; knowledge of Swedish, Norwegian, Danish or Finnish would be a significant advantage.

Soft skills

• Highly organised and able to manage multiple campaigns and markets simultaneously
• Detail-oriented and committed to on-time delivery
• Customer-centric, pragmatic and commercially minded
• Comfortable working in a fast-paced, highly operational environment
• Autonomous with a strong sense of ownership
• Collaborative across internal teams and external partners
• Curious, solution-oriented and improvement-driven

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

CDI - SPA PRATICIEN(NE) - BOUTIQUE CLARINS AIX EN PROVENCE

​

Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d'origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ?

Le poste :

CDI à pourvoir à partir de décembre 2026

Basé à Aix-en-Provence

Nous recherchons actuellement un(e) Spa Praticien(ne) pour rejoindre notre boutique nouvelle boutique basée dans le centre-ville d’Aix-en-Provence.

Vous êtes un(e) ambassadeur(rice) de la marque et de son caractère unique. L’une des principales missions de ce poste est d’offrir un excellent service clientèle, une expérience mémorable en cabine, écouter et comprendre les problématiques des clients(es). Prodiguer des soins beauté en toute confidentialité permet à chaque client(e) de se sentir valorisé(e), unique et nourrit des relations de confiance avec les clients(es).

La mission :

• Connaître son offre et tous les services de soins, proposer des combinaisons de produits et des produits alternatifs
• Offrir tous les protocoles et services Spa requis par le point de vente
• Offrir aux clients(es) la meilleure cérémonie de vente de Clarins
• Connaître et gérer sa clientèle
• Être un(e) ambassadeur(rice) de la marque et activer son réseau
• Contribuer aux performances commerciales
• Garantir l’excellence opérationnelle (appliquer les standards et règles de présentation Clarins, maitriser les processus et outils de point de vente)
• Garantir l’attractivité du point de vente

Vous êtes :

• Passionné(e) par la beauté
• Orienté(e) client, vous aimez pratiquer des soins et offrir du bien-être
• A l’écoute et prévenant(e), vous faites preuve d’empathie envers les clients(es)
• À l’aise en équipe, vous communiquez efficacement au sein de l’équipe et respectez le travail des autres
• Enthousiaste et dynamique
• Proactif(ve), curieux(se) et prêt(e) à apprendre

Vous apportez :

• Au moins un diplôme CAP Esthétique
• 1 à 3 ans d’expérience dans le secteur de la beauté et/ou de la vente (la connaissance des produits Clarins est un plus)
• Une expérience en soin cabine
• Connaissance de l’anglais ou d’une autre langue
• Excellentes compétences de vente et de vente croisée

Nous avons :

• Plus de 70 ans d’expertise dans la beauté et le spa, avec nos marques Clarins et myBlend
• Une culture d’entreprise bienveillante et inclusive : Chez Clarins, nous croyons que nos collaborateurs sont au cœur de notre réussite. Découvrez nos valeurs et notre environnement de travail sur notre page Welcome to the Jungle
• Une rémunération attrayante et un accord d’intéressement & participation
• Des avantages : santé, retraite, transport, sport & culture, CSE, allocation de produits, restaurant d’entreprise, etc
• Des opportunités de développement et une offre de formation riche, dont un accès illimité à notre outil Digital Learning

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs comme à nos client.es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d'offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

CDI  – Second.e de Cuisine - H/F/X

Prêt à insuffler de la passion à votre carrière ?

Le Groupe Clarins est une entreprise familiale française, acteur mondial de référence dans le soin et le maquillage et présent dans plus de 150 pays.

Le poste :

CDI à pourvoir à partir de mi-novembre 2026.

Basé à Paris 17ème.

Nous recherchons un·e Second·e de cuisine pour rejoindre le restaurant d’entreprise de Clarins, au sein de la Direction Immobilier et Environnement de Travail. Rattaché·e au Chef Gérant Cuisinant, vous participez à la préparation et à la distribution quotidienne des repas du restaurant d’entreprise et de l’École de Formation. Véritable relais opérationnel, vous contribuez à une restauration fiable, qualitative et responsable, au service du bien-être des collaborateurs.

Dans un contexte de production d’environ 300 couverts par jour pour une communauté de 750 collaborateurs, vous garantissez la qualité des prestations, le respect des normes d’hygiène et de sécurité alimentaire, la maîtrise des coûts ainsi que la continuité du service en l’absence du Chef Gérant Cuisinant. Vous contribuez également aux engagements de Clarins en matière de réduction du gaspillage et d’utilisation responsable des ressources.

La mission :

1. Garantir la production culinaire et la qualité des prestations

• Préparer les entrées, plats, garnitures et desserts conformément aux fiches techniques, menus et volumes attendus.
• Veiller à proposer des repas équilibrés, variés et intégrant des produits de saison.
• Contrôler la qualité gustative, la présentation, les températures et la régularité des préparations avant distribution.
• Adapter la production aux besoins du service, aux régimes spécifiques et aux aléas opérationnels.
• Participer au service, à la remise en état des espaces de travail et, selon les besoins, à la plonge batterie.

2. Organiser et coordonner l’activité de la cuisine

• Répartir les tâches et coordonner les priorités de production en lien avec le Chef Gérant Cuisinant.
• Veiller au respect des plannings, des horaires de mise en place et au bon déroulement du service.
• Anticiper les besoins en matières premières, matériels et ressources afin de garantir la fluidité de l’activité.
• Transmettre les consignes et les bonnes pratiques, et contribuer à la montée en compétences de l’équipe.

3. Contribuer à la gestion des achats, des stocks et des coûts

• Participer aux commandes, contrôler les livraisons et signaler les non-conformités.
• Assurer la rotation des produits, le suivi des dates de péremption, les inventaires et la bonne tenue des zones de stockage.
• Contribuer au respect des grammages, fiches techniques, budgets et objectifs de coût matière.
• Limiter les pertes et le gaspillage alimentaire en ajustant les quantités produites et en suivant les écarts.

4. Garantir l’hygiène, la sécurité alimentaire et l’entretien des équipements

• Appliquer et faire appliquer les procédures HACCP, les plans de nettoyage, la traçabilité et les relevés réglementaires.
• Veiller à la complétude, à la conformité, à la disponibilité et à l’archivage des documents obligatoires liés à l’hygiène et à la sécurité alimentaire.
• Contrôler la réception des marchandises, les températures, les conditions de stockage et le respect de la chaîne du froid.
• Maintenir les locaux, postes, matériels et équipements dans un état irréprochable de propreté et de fonctionnement.
• Signaler toute anomalie, panne, situation à risque ou non-conformité et contribuer aux actions correctives.

5. Assurer le relais du Chef Gérant Cuisinant et l’encadrement opérationnel

• Prendre en charge l’organisation quotidienne du restaurant en l’absence du Chef Gérant Cuisinant.
• Animer l’équipe avec exigence et bienveillance, suivre la réalisation des tâches et favoriser la coopération.
• Gérer les imprévus, prioriser les actions et alerter la hiérarchie lorsque nécessaire.
• Assurer la transmission des informations utiles et contribuer au suivi des plans d’action.

6. Contribuer à la qualité de service et à l’amélioration continue

• Être attentif·ve à la satisfaction des convives et adopter une relation de service professionnelle, courtoise et discrète.
• Proposer des améliorations sur les recettes, l’organisation, la présentation des buffets, la réduction des déchets et l’utilisation responsable des ressources.
• Participer aux prestations exceptionnelles, événements internes et demandes spécifiques du restaurant ou de l’École de Formation.
• Incarner au quotidien les valeurs de respect, d’authenticité, de coopération, d’audace et de passion portées par Clarins.

Vous êtes :

• Rigoureux·se, réactif·ve et autonome, avec un solide sens des responsabilités.
• Capable de garder votre maîtrise de soi dans les périodes de forte activité.
• Créatif·ve, attentif·ve à la qualité visuelle et gustative des prestations, et animé·e par le goût du travail bien fait.
• Orienté·e service, discret·ète et doté·e d’un fort esprit d’équipe.
• À l’aise pour coordonner l’activité quotidienne et transmettre des consignes claires avec bienveillance.

Vous apportez :

• Une formation de niveau CAP/BEP à Bac professionnel en cuisine ou restauration.
• Une expérience confirmée d’au moins 3 ans sur un poste similaire, idéalement en restauration collective ou d’entreprise.
• Une excellente maîtrise des techniques culinaires, des cuissons, des préparations froides et chaudes ainsi que du dressage.
• Une bonne maîtrise des règles HACCP, de la traçabilité, de la chaîne du froid et des procédures de nettoyage.
• La capacité à organiser la production, anticiper les volumes et gérer plusieurs priorités simultanément.
• Une aptitude à coordonner une équipe et à prendre le relais du Chef Gérant Cuisinant.
• Une aisance avec les outils bureautiques courants, notamment Excel et Word.
• De bonnes qualités rédactionnelles, une présentation soignée et un respect constant des règles d’hygiène et de sécurité.

Nous avons :

• Plus de 70 ans d’expertise dans la beauté et le spa, avec nos marques Clarins et myBlend

• Une culture d’entreprise bienveillante et inclusive : Chez Clarins, nous croyons que nos collaborateurs sont au cœur de notre réussite. Découvrez nos valeurs et notre environnement de travail sur notre page Welcome to the Jungle

• Une rémunération attrayante et un accord d’intéressement & participation
• Des avantages : santé, retraite, transport, sport & culture, CSE, allocation de produits, restaurant d’entreprise, etc
• Des opportunités de développement et une offre de formation riche, dont un accès illimité à notre outil Digital Learning

À propos du Groupe Clarins

Référence mondiale du soin et du maquillage, le Groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Labellisé B Corp, le Groupe affirme son engagement en faveur d’une beauté responsable. Sa raison d’être est de : « Rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Fidèles à notre double mission RSE, « Prendre soin des personnes, prendre soin de la planète », nous sommes fiers d’offrir un environnement de travail stimulant, où chacun peut atteindre son plein potentiel.

Dans cette dynamique, nous sommes signataires de la charte d’engagement LGBT+ de L’Autre Cercle, affirmant notre engagement en faveur de la diversité, de l’égalité des droits et d’un environnement de travail inclusif, respectueux et sans discrimination.

Cette culture unique nous a permis d’être reconnus par Forbes comme l’un des Meilleurs Employeurs au Monde 2024 et l’un des Meilleurs Employeurs au Monde 2024 pour les Femmes.

Pour en savoir plus sur notre groupe et nos engagements, rendez-vous sur www.groupeclarins.com.

L’égalité des chances chez Clarins

Nous croyons fermement en notre mission : rendre la vie plus belle, pour nos collaborateurs comme pour nos clients.

L’inclusion et la diversité sont au cœur de notre culture. Chaque jour, nous nous engageons à bâtir un environnement de travail inclusif et équitable, où chacun peut s’épanouir et donner le meilleur de soi-même.

Nous accueillons toutes les candidatures et sommes membres de l’Organisation internationale du travail (OIT) ainsi que de l’Employers Network for Equity and Inclusion (ENEI).

Nos offres sont accessibles aux candidats ayant un statut RQTH. Si dans le cadre d’un handicap vous nécessitez une adaptation du processus de recrutement, vous pouvez nous contacter à [email protected]

Pour en savoir plus sur notre groupe et nos engagements pour les personnes et la planète, visitez notre site www.groupeclarins.com 

CDI - Responsable de Boutique H/F/X- Boutique Clarins Aix-en-Provence

​

Prêt à insuffler de la passion à votre carrière ?

Leader mondial du soin et du maquillage d'origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.

Convaincus que nos 8 000 talents sont uniques, nous avons à cœur de valoriser la diversité sous toutes ses formes.

Vous voulez contribuer à écrire la suite de notre histoire ? 

Le poste :

CDI à pourvoir dès fin d’année 2026 - janvier 2027

Basé à Aix-en-Provence 

Clarins ouvre une nouvelle boutique dans le centre-ville d’Aix-en-Provence. En tant que responsable, vous gérez l’activité globale de la boutique : développer le chiffre d’affaires de la boutique, optimiser les résultats dans le respect des objectifs commerciaux de Clarins. Vous êtes l’ambassadeur(rice) de Clarins et de ses valeurs. Vous êtes le/la référent(e) de votre équipe et vous développez l’excellence pour une beauté naturelle et durable.

La mission :

Gestion et Management d’équipe :

• Animer les briefs du matin : leviers d’animations du jour, plan d’animations, etc. et d’éventuelles réunions ;
• Réaliser les entretiens annuels ;
• Gérer l’administration du personnel, en collaboration avec le département des Ressources Humaines (horaires de travail, absences, congés, plannings etc…) ; Organiser le travail des membres de l’équipe & Gérer les plannings (suivi des CP, RTT, récupérations…) ;
• Informer sa direction des besoins en formation ;
• Effectuer les demandes de travaux/réparation et assurer le suivi ;
• Maintenir la mise à jour du Document Unique, mettre en place des plans d’actions et en assurer le suivi ;
• Maitriser et relayer parfaitement le book des procédures Retail ;
• Veiller au respect de la politique de prix définie par Clarins ;
• Veiller que l’équipe respecte les procédures d’encaissement Clarins.

Performance :

• Optimiser les ventes, atteindre ou dépasser les objectifs de la boutique en suivant les indicateurs commerciaux et les KPI ;
• Analyser et piloter les objectifs de chacun des collaborateurs dans le but d’augmenter les ventes et les profits ;
• Développer et faire vivre le fichier client de la boutique. Enrichir en permanence la base client. Animer les différents profils clients à l’aide des plans CRM, augmenter la fréquence de nos clients fidèles ;
• Contrôler les stocks en prenant garde à la démarque inconnue et aux pertes ;
• Maintenir un stock suffisant de produits sur la surface de vente en surveillant le réassort ;
• Planifier et superviser toute la préparation des inventaires ;
• Assurer en toute autonomie la gestion des inventaires tournants ;
• Créer un environnement dynamique et une expérience de vente convaincante pour la clientèle ;
• Coacher vos équipes pour les aider à réaliser leurs objectifs quotidiens. 

   

Ambassadeur Clarins :

• Offrir une expérience exceptionnelle en boutique en répondant aux besoins de la clientèle et en la fidélisant ;
• S’assurer que les produits soient présentés dans le respect de l’identité visuelle de Clarins, de manière à convaincre le client et à transmettre l’histoire de Clarins ;
• Être le responsable de l’exécution des normes visuelles de boutique, conformément aux directives du visual merchandising.

Vous êtes :

• Orienté(e) client, vous veillez à offrir une expérience personnalisée et de qualité, en apportant des conseils adaptés aux besoins de chaque client(e) ;
• A l’écoute, empathique et prévenant(e), vous savez instaurer une relation de confiance et fidéliser la clientèle ;
• Doté(e) d’un excellent sens du commerce, vous aimez relever des défis et atteindre les objectifs de vente ;
• Un(e) véritable leader, capable de fédérer, motiver et accompagner votre équipe au quotidien ;
• Proactif(ve) et dynamique, vous savez prendre des initiatives et proposer des actions pour développer les ventes et améliorer la performance du point de vente ;
• Attaché(e) à l’esprit d’équipe, vous favorisez une communication positive et une collaboration efficace.

Vous apportez :

• Une expérience significative dans la vente de cosmétiques, idéalement complétée par une expérience en gestion de boutique ou en management d’équipe ;
• Une bonne connaissance des produits cosmétiques, des soins et des techniques de vente conseil ;
• Une expérience en soins cabine constitue un véritable atout ;
• D’excellentes compétences commerciales, notamment en vente additionnelle, vente croisée et fidélisation client ;
• Une capacité à piloter les indicateurs de performance commerciale et à atteindre les objectifs fixés ;
• Un bon relationnel, un sens développé du service et une capacité à gérer les situations délicates avec professionnalisme ;
• La maîtrise de l’anglais ou d’une autre langue étrangère est un plus ;
• La connaissance de la marque Clarins et de son univers constitue un avantage.

Nous avons :

• Plus de 70 ans d’expertise dans la beauté et le spa, avec nos marques Clarins et myBlend
• Une culture d’entreprise bienveillante et inclusive : Chez Clarins, nous croyons que nos collaborateurs sont au cœur de notre réussite. Découvrez nos valeurs et notre environnement de travail sur notre page Welcome to the Jungle
• Une rémunération attrayante et un accord d’intéressement & participation
• Des avantages : santé, retraite, transport, sport & culture, CSE, allocation de produits, restaurant d’entreprise, etc
• Des opportunités de développement et une offre de formation riche, dont un accès illimité à notre outil Digital Learning

Si vous êtes de nature curieuse, que vous avez la soif d’aller plus loin, et l’envie de relever de nouveaux défis avec audace, alors rejoignez-nous.

Au sein du groupe Clarins, nous mettons tout en œuvre pour rendre la vie plus belle, à nos collaborateurs comme à nos client.es. Ainsi, en ligne avec notre ADN et les valeurs qui nous animent, nous valorisons la diversité sous toutes ses formes en proposant un environnement de travail le plus inclusif possible. Nous avons à cœur d'offrir à chaque collaborateur et collaboratrice, de façon égale, l’opportunité d’atteindre son plein potentiel.

Beauty Coach FTE 50 - Foschini V&A

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Main Job Responsibilities
The Beauty Coach is an ambassador of the brand's uniqueness. A key part of this role is educating customers on Clarins "unlimited" philosophy. Delivering excellent customer care- listening to & understanding customer concerns- and participates to Clarins "unlimited" customers' attention. Giving personalised beauty advice ensures that each customer feels valued and unique and executing counter events- maximizing new launches and establishing customer loyalty.
1) Delivering the best Clarins CARE Selling Ceremony
• Lead the consultation and personalize the beauty rituals
• Demonstrate the products in line with the Clarins protocols
• Offer cross-sell and cross-sampling
• Handle product objections
2) Knowing and managing your customer
• Systematically collect and record and maintain accurate customers' data information- observing confidentiality
• Support any CRM activities decided at store level
3) Knowing your offer
• Deliver products combination and product alternative proposals
• Remain informed of brand information and share the relevant information with customers
4) New Customer Recruitment
• Customer data information collection
• Follow beauty trends and competitors' news
• Share the brand's 360° presence- promoting brand's social media and e-commerce availability
5) Driving business performance
• Understand sales KPI's
• Report daily sales
• Daily Admin Function (tracking- monitoring- planning & reporting)
6) Ensuring operations excellence
• Apply everyday grooming- styling standards and guidelines- Clarins uniform to be worn at all times (hair- uniform- nails- make-up look- e-attitude)- maintain a high level of personal hygiene
• Execute POS process and correctly
7) Ensuring POS attractiveness
• Participate to POS administration and ensure a high standard of hygiene
• Execute merchandising guidelines in the store
• Maintain optimum level of stocks- testers- samples and disposable sales tools
• Contribute to the perfect execution of launches

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

Beauty Coach 50 FTE - Foschini Somerset Mall

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

Main Job Responsibilities
The Beauty Coach is an ambassador of the brand's uniqueness. A key part of this role is educating customers on Clarins "unlimited" philosophy. Delivering excellent customer care- listening to & understanding customer concerns- and participates to Clarins "unlimited" customers' attention. Giving personalised beauty advice ensures that each customer feels valued and unique and executing counter events- maximizing new launches and establishing customer loyalty.
1) Delivering the best Clarins CARE Selling Ceremony
• Lead the consultation and personalize the beauty rituals
• Demonstrate the products in line with the Clarins protocols
• Offer cross-sell and cross-sampling
• Handle product objections
2) Knowing and managing your customer
• Systematically collect and record and maintain accurate customers' data information- observing confidentiality
• Support any CRM activities decided at store level
3) Knowing your offer
• Deliver products combination and product alternative proposals
• Remain informed of brand information and share the relevant information with customers
4) New Customer Recruitment
• Customer data information collection
• Follow beauty trends and competitors' news
• Share the brand's 360° presence- promoting brand's social media and e-commerce availability
5) Driving business performance
• Understand sales KPI's
• Report daily sales
• Daily Admin Function (tracking- monitoring- planning & reporting)
6) Ensuring operations excellence
• Apply everyday grooming- styling standards and guidelines- Clarins uniform to be worn at all times (hair- uniform- nails- make-up look- e-attitude)- maintain a high level of personal hygiene
• Execute POS process and correctly
7) Ensuring POS attractiveness
• Participate to POS administration and ensure a high standard of hygiene
• Execute merchandising guidelines in the store
• Maintain optimum level of stocks- testers- samples and disposable sales tools
• Contribute to the perfect execution of launches

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

Beauty Coach 50 - Edgars Eastgate

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The Beauty Coach is an Ambassador of the brand's uniqueness.  A key part of this role is educating customers on Clarins "unlimited" philosophy. Delivering excellent customer care, listening to & understanding customer concerns, and participates to Clarins "unlimited" customers' attention. Giving personalised beauty advice ensures that each customer feels valued and unique. The Beauty Coach is a member of a team. Individual set objectives are linked directly to the unlimited strategy and include actively participating in team goals, planning and executing counter events, maximizing new launches and establishing customer loyalty.

1) Delivering the best Clarins CARE Selling Ceremony to customers
•    Lead the consultation and personalize the beauty ritual, understanding customers' concerns 
•    Demonstrate the products in line with the Clarins protocols 
•    Offer cross-sell and cross-sample recommendations to customers
•    Handle product objections and overcome selling challenges 
•    Conduct one-to-one remote consultations based on Distance Care principles 

2) Knowing and managing your customer
•    Systematically collect and record and maintain accurate customers' data information, observing confidentiality
•    Support any CRM activities decided at store level (use the recall system) 

3) Knowing your offer
•    Deliver products combination and product alternative proposals 
•    Remain informed of brand information and share the relevant information with customers 

4) Being a Brand Ambassador and activating your network 
•    Follow beauty trends and competitors' news 
•    Share the brand's 360° presence, promoting brand's social media and e-commerce availability 

5) Driving business performance
•    Understand sales KPI and activate the action levers to reach the required goals 
•    Report daily sales amount while highlighting any difficulties and recommendations  

6) Ensuring operations excellence
•    Apply everyday grooming, styling standards and guidelines, Clarins uniform to be worn at all times (hair, uniform, nails, make-up look, e-attitude), maintain a high level of personal hygiene 
•    Execute POS process and correctly use POS tools to maximize efficiency 

7) Ensuring POS attractiveness
•    Participate to POS administration and ensure a high standard of hygiene 
•    Execute merchandising guidelines in the store 
•    Maintain optimum level of stocks, testers, samples and disposable sales tools 
•    Contribute to the perfect execution of launches, ongoing trade marketing animations and in-store events 

p
CANDIDATE PROFILE

•    Minimum requirement completed Matric
•    Beauty Therapy Diploma advantageous
•    Cosmetic background (knowledge of Clarins products advantageous)
•    Passionate about selling, experience within sales advantageous
•    Fluent in English (Afrikaans where consumer profile demands it) 
•    Aligns to the Clarins Company Values, Respectful, Enthusiastic, cooperative, Audacious & PassionateEssential Skills and Abilities: 
•    Customer Focused
•    Team-player
•    Self-motivated with a high level of energy, enthusiasm and engagement
•    Proactive mindset, curiosity and eagerness to learn
•    Highly Organized with good attention to details
•    Self-aware with good emotional intelligence ansd control  
•    Flexibility and positive attitude
•    Integrity

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

Red Army Beauty Coach 100-JHB

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The Beauty Coach is an Ambassador of the brand's uniqueness.  A key part of this role is educating customers on Clarins "unlimited" philosophy. Delivering excellent customer care, listening to & understanding customer concerns, and participates to Clarins "unlimited" customers' attention. Giving personalised beauty advice ensures that each customer feels valued and unique. The Beauty Coach is a member of a team. Individual set objectives are linked directly to the unlimited strategy and include actively participating in team goals, planning and executing counter events, maximizing new launches and establishing customer loyalty.
1) Delivering the best Clarins CARE Selling Ceremony to customers
•    Lead the consultation and personalize the beauty ritual, understanding customers' concerns 
•    Demonstrate the products in line with the Clarins protocols 
•    Offer cross-sell and cross-sample recommendations to customers
•    Handle product objections and overcome selling challenges 
•    Conduct one-to-one remote consultations based on Distance Care principles 
2) Knowing and managing your customer
•    Systematically collect and record and maintain accurate customers' data information, observing confidentiality
•    Support any CRM activities decided at store level (use the recall system) 
3) Knowing your offer
•    Deliver products combination and product alternative proposals 
•    Remain informed of brand information and share the relevant information with customers 
4) Being a Brand Ambassador and activating your network 
•    Follow beauty trends and competitors' news 
•    Share the brand's 360° presence, promoting brand's social media and e-commerce availability 
5) Driving business performance
•    Understand sales KPI and activate the action levers to reach the required goals 
•    Report daily sales amount while highlighting any difficulties and recommendations  
6) Ensuring operations excellence
•    Apply everyday grooming, styling standards and guidelines, Clarins uniform to be worn at all times (hair, uniform, nails, make-up look, e-attitude), maintain a high level of personal hygiene 
•    Execute POS process and correctly use POS tools to maximize efficiency 
7) Ensuring POS attractiveness
•    Participate to POS administration and ensure a high standard of hygiene 
•    Execute merchandising guidelines in the store 
•    Maintain optimum level of stocks, testers, samples and disposable sales tools 
•    Contribute to the perfect execution of launches, ongoing trade marketing animations and in-store events 
CANDIDATE PROFILE
•    Minimum requirement completed Matric
•    Beauty Therapy Diploma advantageous
•    Cosmetic background (knowledge of Clarins products advantageous)
•    Passionate about selling, experience within sales advantageous
•    Fluent in English (Afrikaans where consumer profile demands it) 
•    Aligns to the Clarins Company Values, Respectful, Enthusiastic, cooperative, Audacious & Passionate
Essential Skills and Abilities: 
•    Customer Focused
•    Team-player
•    Self-motivated with a high level of energy, enthusiasm and engagement
•    Proactive mindset, curiosity and eagerness to learn
•    Highly Organized with good attention to details
•    Self-aware with good emotional intelligence ansd control  
•    Flexibility and positive attitude
•    Integrity

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

Red Army Beauty Coach 100 - JHB

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The Beauty Coach is an Ambassador of the brand's uniqueness.  A key part of this role is educating customers on Clarins "unlimited" philosophy. Delivering excellent customer care, listening to & understanding customer concerns, and participates to Clarins "unlimited" customers' attention. Giving personalised beauty advice ensures that each customer feels valued and unique. The Beauty Coach is a member of a team. Individual set objectives are linked directly to the unlimited strategy and include actively participating in team goals, planning and executing counter events, maximizing new launches and establishing customer loyalty.
1) Delivering the best Clarins CARE Selling Ceremony to customers
•    Lead the consultation and personalize the beauty ritual, understanding customers' concerns 
•    Demonstrate the products in line with the Clarins protocols 
•    Offer cross-sell and cross-sample recommendations to customers
•    Handle product objections and overcome selling challenges 
•    Conduct one-to-one remote consultations based on Distance Care principles 
2) Knowing and managing your customer
•    Systematically collect and record and maintain accurate customers' data information, observing confidentiality
•    Support any CRM activities decided at store level (use the recall system) 
3) Knowing your offer
•    Deliver products combination and product alternative proposals 
•    Remain informed of brand information and share the relevant information with customers 
4) Being a Brand Ambassador and activating your network 
•    Follow beauty trends and competitors' news 
•    Share the brand's 360° presence, promoting brand's social media and e-commerce availability 
5) Driving business performance
•    Understand sales KPI and activate the action levers to reach the required goals 
•    Report daily sales amount while highlighting any difficulties and recommendations  
6) Ensuring operations excellence
•    Apply everyday grooming, styling standards and guidelines, Clarins uniform to be worn at all times (hair, uniform, nails, make-up look, e-attitude), maintain a high level of personal hygiene 
•    Execute POS process and correctly use POS tools to maximize efficiency 
7) Ensuring POS attractiveness
•    Participate to POS administration and ensure a high standard of hygiene 
•    Execute merchandising guidelines in the store 
•    Maintain optimum level of stocks, testers, samples and disposable sales tools 
•    Contribute to the perfect execution of launches, ongoing trade marketing animations and in-store events 
CANDIDATE PROFILE
•    Minimum requirement completed Matric
•    Beauty Therapy Diploma advantageous
•    Cosmetic background (knowledge of Clarins products advantageous)
•    Passionate about selling, experience within sales advantageous
•    Fluent in English (Afrikaans where consumer profile demands it) 
•    Aligns to the Clarins Company Values, Respectful, Enthusiastic, cooperative, audacious & Passionate
Essential Skills and Abilities: 
•    Customer Focused
•    Team-player
•    Self-motivated with a high level of energy, enthusiasm and engagement
•    Proactive mindset, curiosity and eagerness to learn
•    Highly Organized with good attention to details
•    Self-aware with good emotional intelligence and control  
•    Flexibility and positive attitude
•    Integrity

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).