Nos offres
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Retail et VentesChelmsford, Royaume-UniHier
Business Manager (37.5hrs/pw) 1
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Retail et VentesLondon, Royaume-UniHier
Business Manager (36.25hrs/pw) 1 1
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Retail et VentesCambridge, Royaume-UniHier
Beauty Therapist (21.75hrs)
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Retail et VentesLondon, Royaume-UniHier
Beauty Coach (6hrs/wk) -Sunday Only
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Retail et VentesCambridge, Royaume-UniHier
Beauty Coach (22.5hrs/pw)
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Retail et VentesHenlow, Royaume-UniHier
Beauty Coach (16hrs/wk)
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Retail et VentesHorsham, Royaume-UniHier
Beauty Coach (14.25hrs/wk)
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Retail et VentesMilton Keynes, Royaume-UniHier
Assistant Manager (38.5hrs/pw) 1 1
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OpérationsHarlow, ESSE, Royaume-UniIl y a 2 jours
Administrator – Stock Control, Goods In & Returns (FTC)
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Digital, E-commerce & CRMSingapore, SingapourIl y a 3 jours
Senior Analyst – CRM, Asia Pacific
Aucune offre ne correspond à votre recherche ?
Business Manager (37.5hrs/pw) 1
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story?
The role:
Playing a vital role you’ll take ownership of the Clarins business in order to grow and develop the account and team. You will lead by example providing excellent customer service at all times.
What you’ll do:
- Effectively business plan the team resource to deliver ultimate levels of customer service to meet the needs of the business.
- Focus on maximising opportunities through brand eventing, new launches and promotions
- Ensure accurate stock and sales levels are maintained and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business
- Establish a professional working relationship with each team member in order to assist them in their individual development
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Customer-focused and results-oriented
- Genuinely looking forward to new challenges
You have:
- 2 Years background in a management role – ideally in a beauty or retail
- Significant experience in a Beauty retail or Spa environment
- Exceptional customer service skills
- Proven ability of coaching and motivating a team
- Excellent communication and analytical skills
We have:
- Competitive compensation package
- 28 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance based bonus
- Career Development opportunities
- Access to a range of Wellbeing services through our Employee Assistance Programme
- We Care-Volunteer Day
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com
- Retail et Ventes
- Chelmsford, Royaume-Uni
- Contrat à durée indeterminée
- Hier
Business Manager (36.25hrs/pw) 1 1
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story?
The role:
Playing a vital role you’ll take ownership of the Clarins business in order to grow and develop the account and team. You will lead by example providing excellent customer service at all times.
What you’ll do:
- Effectively business plan the team resource to deliver ultimate levels of customer service to meet the needs of the business.
- Focus on maximising opportunities through brand eventing, new launches and promotions
- Ensure accurate stock and sales levels are maintained and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business
- Establish a professional working relationship with each team member in order to assist them in their individual development
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Customer-focused and results-oriented
- Genuinely looking forward to new challenges
You have:
- 2 Years background in a management role – ideally in a beauty or retail
- Significant experience in a Beauty retail or Spa environment
- Exceptional customer service skills
- Proven ability of coaching and motivating a team
- Excellent communication and analytical skills
We have:
- Competitive compensation package
- 28 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance based bonus
- Career Development opportunities
- Access to a range of Wellbeing services through our Employee Assistance Programme
- We Care-Volunteer Day
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com
- Retail et Ventes
- London, Royaume-Uni
- Contrat à durée indeterminée
- Hier
Beauty Therapist (21.75hrs)
Beauty Therapist (21.75hrs)
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story?
The role:
Delivering treatments and exceptional client care, you'll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you'll do:
Maintain a high standard of customer service by carrying out professional treatments in accordance with Clarins (UK) Ltd treatment guidelines
Be responsible for selling the unique brand differentiation and the link with the ingredient stories, product benefits and usage of recommended homecare products both within the Spa and when promoting the brand on counter
Focus on customer loyalty, keeping customers returning to the brand
Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
Have the confidence to overcome selling challenges
Ensure a high standard of hygiene is maintained in the Clarins treatment room, reception and laundry area
You are:
Passionate about skincare and beauty
A confident and articulate communicator
Comfortable in a target driven environment
Customer-focused and results-oriented
You have:
NVQ 2 & 3 or equivalent Beauty Therapy qualification
Experience in a hands on beauty or retail role with exceptional customer service skills
Commercial awareness
Ability to be flexible and work shifts including weekends and evening
We have:
Competitive compensation package
28 days annual leave (inclusive of bank holidays)
Clarins For You - Our Reward and Benefits Platform
Generous employee discount and training allocation
Potential to earn up to 3% performance based bonus
Career Development opportunities
Access to a range of Wellbeing services through our Employee Assistance Programme
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com
- Retail et Ventes
- Cambridge, Royaume-Uni
- Contrat à durée indeterminée
- Hier
Beauty Coach (6hrs/wk) -Sunday Only
Beauty Coach (6hrs/wk) -Sunday Only
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story?
The role:
Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty, keeping customers returning to the brand
- Have the confidence to overcome selling challenges
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Comfortable in a target driven environment
- Pro-active and enjoy exploring new sales opportunities
- Customer-focused and results-oriented
You have:
- Experience in a hands on beauty or retail role with exceptional customer service skills
- Commercial awareness
- Excellent communication skills and can build relationships quickly
- Ability to be flexible and work shifts including weekends and evening
We have:
- Competitive compensation package
- 28 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance based bonus
- Career Development opportunities
- Access to a range of Wellbeing services through our Employee Assistance Programme
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com
- Retail et Ventes
- London, Royaume-Uni
- Contrat à durée indeterminée
- Hier
Beauty Coach (22.5hrs/pw)
Beauty Coach (22.5hrs/pw)
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story?
The role:
Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty, keeping customers returning to the brand
- Have the confidence to overcome selling challenges
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Comfortable in a target driven environment
- Pro-active and enjoy exploring new sales opportunities
- Customer-focused and results-oriented
You have:
- Experience in a hands on beauty or retail role with exceptional customer service skills
- Commercial awareness
- Excellent communication skills and can build relationships quickly
- Ability to be flexible and work shifts including weekends and evening
We have:
- Competitive compensation package
- 28 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance based bonus
- Career Development opportunities
- Access to a range of Wellbeing services through our Employee Assistance Programme
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com
- Retail et Ventes
- Cambridge, Royaume-Uni
- Contrat à durée indeterminée
- Hier
Beauty Coach (16hrs/wk)
Beauty Coach (16hrs/wk)
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story? We are looking for a Beauty Coach (16hrs/wk) based in Champneys Henlow Ltd
The role:
Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty, keeping customers returning to the brand
- Have the confidence to overcome selling challenges
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Comfortable in a target driven environment
- Pro-active and enjoy exploring new sales opportunities
- Customer-focused and results-oriented
You have:
- Experience in a hands on beauty or retail role with exceptional customer service skills
- Commercial awareness
- Excellent communication skills and can build relationships quickly
- Ability to be flexible and work shifts including weekends and evening
We have:
- Competitive compensation package
- 28 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance based bonus
- Career Development opportunities
- We Care - volunteer day
- Access to a range of Wellbeing services through our Employee Assistance Programme
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
About Clarins Group
A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.
This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.
To learn more about our group and our commitments to people, visit www.groupeclarins.com.
Equal opportunity employer
We believe in making life more beautiful for our employees and our customers.
Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.
We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
- Retail et Ventes
- Henlow, Royaume-Uni
- Contrat à durée indeterminée
- Hier
Beauty Coach (14.25hrs/wk)
Beauty Coach (14.25hrs/wk)
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story? We are looking for a Beauty Coach (14.25hrs/wk) based in Boots Horsham
The role:
Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty, keeping customers returning to the brand
- Have the confidence to overcome selling challenges
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Comfortable in a target driven environment
- Pro-active and enjoy exploring new sales opportunities
- Customer-focused and results-oriented
You have:
- Experience in a hands on beauty or retail role with exceptional customer service skills
- Commercial awareness
- Excellent communication skills and can build relationships quickly
- Ability to be flexible and work shifts including weekends and evening
We have:
- Competitive compensation package
- 28 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance based bonus
- Career Development opportunities
- We Care - volunteer day
- Access to a range of Wellbeing services through our Employee Assistance Programme
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com
- Retail et Ventes
- Horsham, Royaume-Uni
- Contrat à durée indeterminée
- Hier
Assistant Manager (38.5hrs/pw) 1 1
Assistant Manager (38.5hrs/pw) 1 1
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story?
The role:
Supporting the Business Manager you’ll take ownership of the Clarins business in order to grow and develop the account and team. You will lead by example providing excellent customer service at all times.
What you’ll do:
- Support the Business Manager in achieving all business objectives and targets relevant to counter retail.
- Assist in planning the team resource to deliver ultimate levels of customer service to meet the needs of the business.
- Focus on maximising opportunities through brand eventing, new launches and promotions
- Ensure accurate stock and sales levels are maintained and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business
- Establish a professional working relationship with each team member in order to assist them in their individual development
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Customer-focused and results-oriented
- Genuinely looking forward to new challenges
You have:
- 2 Years background in a management role – ideally in a beauty or retail
- Significant experience in a Beauty retail or Spa environment
- Exceptional customer service skills
- Proven ability of coaching and motivating a team
- Excellent communication and analytical skills
We have:
- Competitive compensation package
- 28 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance based bonus
- Career Development opportunities
- Access to a range of Wellbeing services through our Employee Assistance Programme
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com
- Retail et Ventes
- Milton Keynes, Royaume-Uni
- Contrat à durée indeterminée
- Hier
Administrator – Stock Control, Goods In & Returns (FTC)
Administrator - Stock Control, Goods In & Returns (FTC) - 37.5 Hours
Ready to bring passion into your career?
Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.
We are looking for a Adminstrator - Stock Control, Good In & Returns based in our Harlow Head Office.
About the Job
- Allocating, Replening and printing all order types, within agreed admin processes.
- Matching orders and dispatch / transport paperwork.
- Controlling specific Customer logistics requirements, ensuring correct paperwork and additional
- labeling requirements are met.
- Cancellation of Pick tickets, Orders, and transport labels.
- Communicating all stock issues to agreed Stock control process including but not limited to stock
- damages, shortages, and batch expiration.
- Producing Daily Reports to compliment Warehouse targets.
- Ensuring proforma’s for Channel Islands are attached to pick list paperwork.
- Provide cover for other Administration colleagues.
- Occasional pick / pack orders in warehouse.
- Assist with kit assembly.
About you:
You are a Clarins fit if you are:
- Good communicator with a flair for providing high levels of Customer Service
- Flexible team member who anticipates and adapts to changes in the operational demands
- Customer oriented, result driven and passionate about our brand
- Eager to grow in a company genuinely committed to responsible beauty
Essential qualifications:
- Strong administration skills/Microsoft Office skills
- Able to multitask in a fast paced and complex environment with the ability to work to tight deadlines with a flexible attitude
- Good relationship builder and team player who can work unsupervised
- Attention to detail is key for the multitude of bespoke client request
About the benefits:
- 25 days annual leave, increasing by 1 day every year with a maximum of 30 plus Birthday off
- Development and training opportunities
- Generous Staff discount
- Employee Assistance Programme
- We Care Day – Volunteering
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
About Clarins Group
A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.
This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.
To learn more about our group and our commitments to people, visit www.groupeclarins.com.
- Opérations
- Harlow, ESSE, Royaume-Uni
- Contrat à durée determinée
- Il y a 2 jours
Senior Analyst – CRM, Asia Pacific
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story? We are looking for a Senior CRM Analyst, based in Singapore.
In the APAC Digital, CRM, E-commerce team, the SENIOR CRM ANALYST, APAC is working closely with the APAC CRM team to embrace & progress new data capabilities for the Group and local markets. He/she will own the 360 customer analytics for the region, working together with APAC & Global CRM, Data, eCom & Customer Care teams.
He/She will assist in generating insights into member behaviour across touchpoints with the objective of driving customer loyalty. He/She will be responsible for conducting data analyses on key products/franchises to see the impact on retention, recruitment and cross sell.
He/She will also enhance data literacy in the Region by driving & sharing data projects/tools/analyses beyond CRM teams. As such, he/she will be an expert on Clarins Data Architecture & Flows for APAC and be responsible for all data-related projects.
Customer Analysis & Insights
- Track & regularly report APAC CRM KPIs, and suggest strategies for improvement (e.g. monthly CRM KPIs Dashboard, Loyalty Dashboard etc)
- Identify trends and insights to improve customer engagement and retention, through the creation of reports/dashboards to monitor database health & behaviour (e.g. Loyalty program performance, new product launch analyses, cross-selling etc)
- Support Regional & local teams with actionable insights from customer data to support decision-making, including but not limited to predictive modeling, customer journey mapping, trend analysis etc
- Collaborate and work closely with the markets to translate insights into action plans and implement analytics best practices
- Provide & share customer analyses with relevant business units outside of APAC CRM, with a focus on driving customer repeat, retention and loyalty
- Closely collaborate with any external agencies for synchronization of all Clarins market data & reporting (e.g. CN, KR…)
- Participate in the Global Analytical community to share & harmonize best practices in data analytics within Clarins
Data Quality & Control
- Act as the key point of contact with Global Data Science teams on robustness and accuracy of data in Datalake
- Maintain customer databases in conjunction with relevant product owners (Global & APAC level) to ensure accuracy and consistency of customer information. Implement data quality control measures to enhance the quality of data.
- Perform data quality checks on Clarins internal reporting/BI tools & external reports
- Timely reporting to & follow-up with, relevant product owners/teams for data inconsistency issues (e.g. Qlik, Tableau, DataLake etc)
- Manage & improve data models used by APAC CRM team for analysis in BI tools
APAC CRM Data Projects
- PIC for all external Data Analytics projects/tasks e.g. Factbooks, ad-hoc data analysis projects, market research studies etc
- Conduct UAT & follow-up for internal Data tools/projects (e.g. Qliksense, Tableau etc)
- Responsible for facilitating RUN topics of CRM Data Projects with markets (Evolutions, Bugs etc)
Regional Center of Excellence
- Monitor and share innovative and best practices by attending industry conferences and reading specialty publications
- Guide the implementation of regionally created dashboards
- Enhancing analytical knowledge of APAC to improve self-serve analytics, enable deeper understanding of customer segments & support implementation of CRM strategies for customer loyalty
- Assist in the coordination & organization of events/workshops (e.g. Regional/Global Seminars)
Other responsibilities may be added to the above, which are consistent with the title SENIOR CRM ANALYST, APAC.
YOU HAVE:
- Bachelor’s degree and above in Computer Science/Engineering, Business/Data Analytics, Information Technology, Statistics and other related fields
- Minimum 3-4 years experience in CRM and/or Data Analytics, ideally in a similar industry
- Previous relevant experience(s) in B2C CRM will be advantageous, preferably in an international retail environment
- Intermediate to advanced knowledge in SQL and/or Python
- Required: Familiarity & experience in Tableau & QlikSense. Experience in other data visualization tools advantageous
- Other advantageous technical skills: IBM Cognos Analytics, SAS, SPSS, Advanced Microsoft Excel, Google Analytics, Adobe Campaign, Snowflake, Cloud ecosystems (Azure, AWS, GCP, etc)
- Experience working with databases & large datasets, predictive models, advanced analytics
- Strong presentation skills with excellent written and verbal communication skills
- Good with numbers, have strong analytical skills and problem-solving capabilities
- Team player with interpersonal skills
- Meticulous, systematic and methodical
- Open-minded, adaptive to change and flexible in an evolving fast-paced environment
- High sense of ownership
WE HAVE:
- 71 years of expertise in beauty and spa, with the Clarins and myBlend brands
- Unique products and innovative services
- A commitment to Social & Environmental Responsibility embedded in our raison d'être
- A caring and inclusive corporate culture
- Development and training opportunities
- Attractive compensation and benefits
- A flexible work environment, with up to 2 days of remote working per week
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. If you have additional needs that require an adaptation of the recruitment process, you can contact us at hr.sg@clarins.com
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.
- Digital, E-commerce & CRM
- Singapore, Singapour
- Contrat à durée indeterminée
- Il y a 3 jours