E-Commerce Manager

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a 12-month maternity leave cover for the role of E-Commerce Manager.

The Role:  

The E-Commerce Manager is responsible for developing and executing strategic plans to drive and accelerate Clarins’ Online presence through Direct to Consumer (DTC) businesses via the Australia & NZ Clarins websites. Their main objectives are to drive sales and generate brand awareness and buzz by leveraging digital assets, thanks to a strong acquisition & media strategy. 

Key Responsibilities:  

E-Commerce Sales:

• Manage sales forecasting and drive the performance of ANZ E-Commerce sites to achieve sales targets, including defining strategy and 360 campaign planning
• Regularly prepare E-Commerce reports and provide data-driven recommendations to improve metrics

E-Commerce Animations & Digital Merchandising Plan:

• Plan and guide the team to execute online 360 animation plans (including promotions, emails, special offers, CRM, virtual services, paid media, and online media) in line with local market needs and competitors’ benchmarks.
• Track and review demand planning by SKU, monitor and control products deliveries and returns in e-commerce warehouse, and provide 3PL order forecasting and upcoming promotional information for smooth delivery

Acquisition & Retention:

• Lead the overall paid media planning and operations for ANZ, including buying, content strategy, overall campaign strategy, full funnel strategy, optimization, and reporting.
• Oversea technical configuration of website to ensure content is aligned to local regulation and constantly monitor performance and optimisation opportunities
• Collaborate with media agencies to improve e-commerce results and contents

Leadership:

• Lead, develop, and mentor direct reports, support the team in delivering on KPIs and sales targets, and build and maintain effective relationships
• Ensure the team is up to date on all products, services, and market trends.

You are: 

• Customer-focused, results-oriented, and passionate about customer engagement
• Digital-minded with an awareness of online trends and innovations
• A strong collaborator with influencing skills to bring people together to solve problems
• Open-minded, adaptable, and flexible in an evolving environment

You have:  

• Minimum 5 years’ E-Commerce and Digital business experience, preferably in Consumer Goods/Beauty Industry
• Experience in managing an E-Commerce P&L on Brand.com
• Experience in managing media planning and digital agencies
• Strong presentation skills with excellent verbal and written communication
• Strong analytical skills and problem-solving capabilities
• Knowledge of Demandware/Salesforce commerce cloud, or any other E-Commerce platform (essential)
• Knowledge of key acquisition platforms for Search, Display, Social (Google, Facebook, YouTube, Instagram), and analytics (Google Analytics, Omniture, Tag Management Systems) (essential)

• Experience with project/task management software systems, Agile methodology tools (Confluence/JIRA/Wiki) is a plus (essential)

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com