CDD – Europe e-CRM Project Manager H/F/X

CDD - Europe e-CRM Project Manager H/F/X

Ready to bring passion into your career?


A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".


Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.


Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.


Do you want to help write the next chapter of our story?



The role :


CDD of 6 months to be filled from June/July 2024

Based in Paris 17


In the European Team, your role is to participate to help markets achieve their e-commerce objectives and to manage and execute e-commerce strategy on several websites directly from Paris.


What you’ll do :


Contact plan definition:

  • eCRM contact plan (Online and Offline) definition for 2 markets in line with e-store and acquisition plan
  • Elaboration of the planning, targeting recommendations, and monitoring of the commercial pressure that he / she will have to share with the e-commerce team


Implementation of eCRM campaigns:

  • Email & SMS production (content): storytelling, brief, email integration according to the planning.
  • Target definition and A/B tests implementation
  • Partners management & monitoring of campaigns planification in Adobe Campaign V7
  • Analysis of campaign performance and implementation of recommendations
  • Follow-up of contact plan budget
  • Compliance with the rules for the use of personal data and legal constraints
  • Ensure good hygiene of countries databases
  • Best practices in terms of emailing, innovations, crm and digital trends


eCRM project:

  • Support in the implementation of relational campaigns linked to the customer's lifecycle and to loyalty program in collaboration with the brand and local teams
  • Support in the development of new e-crm project (segmentation, etc)
  • Automatic campaign deployment and / or optimization
  • Email builder’s (Badsender) follow up



Regional role:

  • Support and evangelization of markets region in their CRM development
  • Recommendations: innovations, training and sharing with the countries of the region
  • Best Practices and eCRM guidelines sharing


You are :


  • Motivated and voluntary
  • Rigorous and organized to respect deadlines
  • Business oriented and proactive
  • Aligned to Clarins Values



You have :


  • A team spirit
  • An analytics spirit : analyze reports and propose recommendations
  • Technical skills :

Neolane / Adobe Campaign V7 in priority, or an other campaign's tools

Google Analytics

Badsender/ Dartagnan or other email builder

A Knowledge of the HTML could be an advantage


We have :


  • 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
  • Unique products and innovative services
  • A commitment to Social & Environmental Responsibility embedded in our raison d'être
  • A caring and inclusive corporate culture
  • Development and training opportunities
  • Attractive compensation and benefits
  • A flexible work environment, with up to 2 days of remote working per week


If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.


At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA.  We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.


Our job offers are accessible to candidates with RQTH status. If you have a disability that requires us to adapt our recruitment process, please contact us at [email protected]


To learn more about our group and our commitments to people and the planet, visit

CDD – Europe e-CRM Project Manager H/F/X
  • Digital, E-commerce & CRM
  • Paris, France
  • Contrat à durée determinée
  • 21 Mai 2024